Robert Kline Email & Phone Number

Elk Grove Village, Illinois, United States

Manage Strategic Accounts utilizing Ciudad Acuna, Mexico Electronic Manufacturing Service facility. Responsible for Planning & Scheduling New Product Introduction, High Volume Production, Customer Service and Project Management.

Northbrook, Illinois, United States

Manage a team of seven Customer Service agents for North American market. Responsible for Order Entry, Pricing Accuracy, RMA & Quality issues. Provide first level Field Support for Manufacturer Reps and contractors with assistance from Quality & Engineering team. Implemented LEAN & 5S process improvement program for Customer Service team.

Greater Chicago Area

The Regional CSM is responsible for:• Inside Sales and Customer Service, Capacity Utilization, Optimization and Profitability for seven passenger aircraft and two freighter stations. • Advise and direct Sales and Handling Managers and Outside Sales Reps in the areas of ad hoc pricing, short term marketing of capacity, claims and complaint management, accounting, Road Feeder Service (RFS) matters, Dangerous Goods regulations, security mandates and special projects. • Analyzing and developing Continuous Process Improvements for own Department as well as collaborating with cross-functional teams. • Achieved annual revenue budget in excess of $60 million through proactive sales

Queens, New York, United States

Held this position concurrently with RCSM, US Midwest• Advised and directed five Sales and Handling Managers and eight Outside Sales Reps in air cargo logistics matters.• Interviewed and trained prospective Sales and Customer Service Managers.• Responsible for 15 Customer Service and Inside Sales staff.

Boston, Massachusetts, United States

• Responsible for sales and marketing activities within the New England air cargo market• Achieved annual revenue budget of $12 million• Lead a sales staff of five Customer Service and Outside Sales Reps

Seattle, Washington, United States

• Responsible for all sales activities in the Seattle, Portland and Fairbanks international air cargo markets• Met and exceeded annual revenue budget of $5 million

Los Angeles, California, United States

• Responsible for solicitation of business and all inside and outside sales activities in the Los Angeles, San Diego and Phoenix air cargo markets.• Constructed and negotiated ad hoc and contract pricing for freight forwarders.• Liaised with operations to ensure each freighter flight maintained a balance between load factor and commercial revenue to maximize profitability

Santa Ana, California, United States

3rd Marine Aircraft Wing, Marine Air Control Group 38, MWCS-38, El Toro CA