Robert Browne Email and Phone Number
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Robert Browne personal email
Creativity sits at the heart of everything I do. Whether it's creating or streamlining a process, managing a team, cultivating a relationship, digging deeper into an issue, I look for ways outside of the "beaten path" to get things done. Along with creativity comes inclusiveness - I allow for and encourage divergence of thought, which often bears the best results when creating a solution to an issue. I've built my career on creativity and inclusiveness, and I've insisted that those who work with me have fun on the journey as well. I am forward thinking, always contemplating the next step or phase. I'm an experienced management consultant/manager who enjoys cultivating relationships, building and grooming project teams and finding solutions. I am skilled in Business Process Design & Optimization, and Project & Program Management. I have over twenty-five years of progressive, successful experience in assisting organizations with effective process improvement deployment efforts leading to innovation and operational excellence. My strategic advising and consultation efforts have focused on both government and private sector operations. I hold an active TS Clearance with Full Scope Poly and I am PMP certified.
Salesforce
View- Website:
- salesforce.com
- Employees:
- 1
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Success Manager, Senior ManagerSalesforce Dec 2023 - PresentSan Francisco, California, UsResponsible for partnering with a small number of assigned accounts, maintaining a continual focus on the customer’s business goals to improve their overall technical and operational health & realize the maximum value out of their Salesforce investment•Maintains awareness of the customer's key events, needs, potential risks, and value drivers•Establishes a track record in customer success through superb communication with collaborators and extensive knowledge of the Salesforce platform to translate their business needs to solutions•Builds relationships with customers and account teams; develops a deep technical understanding of their Salesforce implementation, share standard methodologies, and adoption of proactive services•Positions the customer for success through optimization of the platform, with special care during critically important peak events•Acts as a point of contact for any major incidents, being responsible for the customer’s expectations and communications through the resolution of such incidents•Acts as the primary technical interface for customers and works closely across both internal and external collaborators, including partners and ISVs, as required to address the customer needs
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Lead Program ManagerL3Harris Technologies Jun 2023 - Nov 2023Melbourne, Florida, Us -
Sr Principal Success ManagerMulesoft Dec 2021 - Mar 2023San Francisco, California, UsAssumed ownership of the customer relationship and journey including onboarding and project execution and completed the post-sales lifecycle of a portfolio comprising 15 client organizations, valued at $4.5 million.Optimized partnerships to drive maximum value from customer investments using Mulesoft’s methodologies, which led to project success, high customer retention (88%) and renewal (90%).Assisted business and IT leaders in securing alignment with business outcomes in their transformation initiatives. -
ManagerDeloitte Mar 2016 - Dec 2021Worldwide, OoDelivered expert consulting services to various Deloitte client teams, including the US Navy, US Department of State and the Census Bureau.Directed delivery teams (ranging in size from 4 to 50 consultants) to successful completion of project tasks and activities; mentored, assessed and evaluated upwards of 30 junior-level staff members. Participated in firm recruiting efforts at Penn State University, led D, E & I talent and recruiting efforts, and facilitated employee training courses as necessary (PMP Boot Camp and Deloitte new hire orientation). -
Project ManagerSra International Dec 2014 - Mar 2016Falls Church, Va, UsPerformed as a member of a customer-facing work group that registered and tracked all IT products in an enterprise-level registry system used by more than 10,000 users.Streamlined internal business processes and developed workflow and workforce utilization recommendations.Implemented tactics to triage and resolve customer inquiries and service requests (on average, 1500 per month); was responsible for introducing, maturing and improving service desk policies and procedures for the organization.Led efforts to create continuous service improvement plans in incident management, problem management, knowledge management and organizational change management. -
Project ManagerBranch Technical Services May 2014 - Nov 2014▪ Oversaw the development of a client service catalog that subsequently documented the organization’s portfolio of 50 customer-facing services; documented and socialized the service families and associated services offered by the organization. -
Sr Systems EngineerCornell Technical Services Sep 2008 - Apr 2014Columbia, Md, UsServed as a lead process consultant to define, manage, update, and monitor outsourcer performance against established Service Level Agreements (SLAs). Supported the Enterprise Management Project Management Office (EM PMO) in the client’s efforts to implement and deploy an enterprise-wide IT Service Management (ITSM) strategy.Managed the Incident Management arena, driving the development of an Incident Management (IM) procedures and criteria document and an enterprise-wide IM transition plan.Defined functional requirements from client user organizations as necessary. Pioneered the development of drafting and developing over 20 Service Management Service Level Agreements (SLAs).Drafted Standard Operating Procedures (SOP) documents, delineating government and vendor responsibilities for co-owned services. -
Managing ConsultantIbm Jan 2005 - Sep 2008Armonk, New York, Ny, UsDelivered expert consulting services, guidance, and direction to several clients, including the US Air Force and the NYC Department of Education. Directed consultant delivery teams (ranging in size from 3 to 15 consultants) to successfully complete project tasks and activities; mentored, assessed and evaluated junior-level staff.Supervised a team of 10 process optimization consultants that defined and codified core Contact Center design for the US Air Force Financial Services Center.Executed the design of Help Desk support services related to the New York City Department of Education's Achievement Reporting and Innovation System (ARIS) web portal; crafted and developed deliverables such as a Help Desk Manual, a training guide and a detailed customer satisfaction strategy. -
Business Process ConsultantSaic Aug 2003 - Jan 2005Reston, Va, UsManaged and directed a staff of 10 consultants to provide client support services, including Service Level Agreement (SLA) measurement and monitoring, data support, and special requests and duties as assigned.Led and managed team efforts to reconcile deltas in the service provider monthly performance self-assessment against client/government independent assessment results to include a comparison of overall SLA assessment, which led to average client savings of $50,000 per month.Oversaw team efforts to reconcile service provider issues via meetings, data exchange, analysis findings presentation, and coordination of government position for final decision-making. -
Sr Research AnalystGartner Apr 1997 - Aug 2003Stamford, Ct, UsConducted 50+ benchmark assessments in customer operations client organizations, including (but not limited to): Convergys, CIGNA, Eli Lilly, Infineon, 3Com Corporation, US Air Force, Marriott Corporation, General Electric Industrial Systems (GEIS), and Burlington Northern Santa Fe (BNSF) Railway.Benchmark analysis included baseline assessment of present-day operations and strategies for improved performance moving forward; strategies address technology, operations and process opportunities. -
Underwriting AssistantUs Life Insurance Co Dec 1995 - Apr 1997
Robert Browne Skills
Robert Browne Education Details
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Penn State UniversityVisual And Performing Arts -
Trailhead By Salesforce
Frequently Asked Questions about Robert Browne
What company does Robert Browne work for?
Robert Browne works for Salesforce
What is Robert Browne's role at the current company?
Robert Browne's current role is Management Consulting * Business Strategist * Team Leader * Project Management * Customer Success.
What is Robert Browne's email address?
Robert Browne's email address is ro****@****oft.com
What schools did Robert Browne attend?
Robert Browne attended Penn State University, Trailhead By Salesforce.
What are some of Robert Browne's interests?
Robert Browne has interest in Civil Rights And Social Action, Children, Health.
What skills is Robert Browne known for?
Robert Browne has skills like Itil V3 Foundations Certified, Business Process Improvement, Business Process Design, Management Consulting, Service Level Management, It Service Management, Dod Top Secret Clearance, Business Process Re Engineering, Team Leadership, Team Management, Team Facilitation, Team Building Facilitation.
Who are Robert Browne's colleagues?
Robert Browne's colleagues are Antonino La Face, Ellie Forkin, Kevin Hodgkins, Anton Dovzhik, Yuriy Lokotkin, Najia Qaderdan, Swapnel Desai.
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