6 weeks training and passing entrance test to become volunteer counselor.200 hours and 280 conversations completed.Continued education with provided refreshers and special webinars.

Managing publisher requests and concerns, validating ebook metadata and content, managing projects to improve workflow and automation.

Working with specific vendors on catalog, buying, and merchandising requests. Helping vendors improve their operational workflow with Amazon.

Setting up inventory feeds. Place orders for product. Work on issues with vendors. Work with Vendor Managers on set up and escalations. Created price protection process. Single point for DVD holiday ordering.

Investigated orders for credit card fraud, worked on analysis of schemes, contacted banks and customers to verify orders. Police liaison for information requests.

Volunteer assignment. Saturday work in Grocery Pickup Center. Handing out inventory forms, working with clients to choose groceries, packing up groceries, and helping clients with transportation if needed. Pre- and post-cleanup activities.