Robert Brown Email & Phone Number

Greater Nashville Area, TN

• Manage day to day activities, including productivity, optimization, cost reductions, vendor relationships, and quality control processes in support of company goals
• Manage purchasing, budgeting, reporting, and accounts receivable processes of $10M+ yearly revenue.
• Developed and implemented ongoing quality and process improvement programs.
• Consistently monitored and evaluated the service delivery method and procedures for 3,000 customers.
• Resolve day-to-day issues using defined processes and working cross-functionally with internal departments.
• Manage inventory stock of $3-5M.

Greater Nashville Area, TN

• Lead start-up operations to include; storage capacity requirements, departmental layout, automation review, process flow, space utilization, staffing requirements, new hire training, and development of key performance.
• Manage staff to ensure timely distribution and receipt of product while meeting standards of budget, policies, procedures and quality.
• Maintain a balance between the sales and service departments for optimal productivity of $1M+ monthly sales
• Improved overall purchasing, inventory management and reporting requirements resulting in 99.6% inventory accuracy
• Select, develop, motivate and lead staff to ensure attainment of warehouse goals.
• Monitor key performance metrics and provide associates with individual and team results.

Greater Nashville Area, TN

• Oversee daily operations of the Biomed department including supervision of 5 Biomed technicians and 2 assistant coordinators.
• Prepare quotes, providing customer with estimates for repairs and/or replacement costs.
• Track warranty issues and report to upper management.
• Coordinate shipping approval processes.
• Create and process loaner AEDs. Review outstanding loaners and attempt to collect. Process all loaner and rental credits and debits.
• Drive service process improvements and recommend pricing, equipment and customer improvements.

Brentwood, TN

• Ensure product quality meets company standards.
• Oversee successful shipping and receiving processes for AED equipment including standard reporting requirements.
• Prepare and process detailed invoices for specific company divisions.
• Maintain the work area and equipment in a clean and orderly condition and follow prescribed safety regulations.
• Assist other areas of the warehouse as needed.

Springfield, TN

• Handle inbound and outbound traffic (fax, email, post, telephone) for pre-sales environment.
• Ensure all enquires, questions, issues and customer complaints are always fully resolved whilst applying reasoning over potential costs and liabilities.
• Investigate and pro-actively resolve any customer complaint to the departmental standards.
• Communicate with both external and internal customers at all levels
• Continuous and high-level focus on customer service.
• Actively contribute to individual, team and departmental improvements to ensure customer service is taken to the next level.

Springfield, TN

• Oversee customer account management.
• Ensure all enquires, questions, issues and customer complaints are always fully resolved.
• Communicate with both external and internal customers at all levels.