Robert Brown Email & Phone Number

Greater Nashville Area, Tn

• Manage day to day activities, including productivity, optimization, cost reductions, vendor relationships, and quality control processes in support of company goals• Manage purchasing, budgeting, reporting, and accounts receivable processes of $10M+ yearly revenue.• Developed and implemented ongoing quality and process improvement programs.• Consistently monitored and evaluated the service delivery method and procedures for 3,000 customers.• Resolve day-to-day issues using defined processes and working cross-functionally with internal departments.• Manage inventory stock of $3-5M.

Greater Nashville Area, Tn

•Lead start-up operations to include; storage capacity requirements, departmental layout, automation review, process flow, space utilization, staffing requirements, new hire training, and development of key performance metrics.•Manage staff to ensure timely distribution and receipt of product while meeting standards of budget, policies, procedures and quality.•Maintain a balance between the sales and service departments for optimal productivity of $1M+ monthly sales• Improved overall purchasing, inventory management and reporting requirements resulting in 99.6% inventory accuracy•Select, develop, motivate and lead staff to ensure attainment of warehouse goals.•Monitor key performance metrics and provide associates with individual and team results.•Resolved day-to-day issues using defined processes and working cross-functionally with internal departments.•Establish and maintain strong vendor relationships•Maintain safe working conditions and ensure all associates comply with Company safety policies and procedures.

Greater Nashville Area, Tn

• Oversee daily operations of the Biomed department including supervision of 5 Biomed technicians and 2 assistant coordinators.• Prepare quotes, providing customer with estimates for repairs and/or replacement costs.• Track warranty issues and report to upper management.• Coordinate shipping approval processes.• Create and process loaner AEDs. Review outstanding loaners and attempt to collect. Process all loaner and rental credits and debits.• Drive service process improvements and recommend pricing, equipment and customer improvements.• Assist operations in development and growth of company.

Brentwood, Tn

• Ensure product quality meets company standards.• Oversee successful shipping and receiving processes for AED equipment including standard reporting requirements.• Prepare and process detailed invoices for specific company divisions.• Maintain the work area and equipment in a clean and orderly condition and follow prescribed safety regulations.• Assist other areas of the warehouse as needed.

Springfield, Tn

• Handle inbound and outbound traffic (fax, email, post, telephone) for pre-sales environment.• Ensure all enquires, questions, issues and customer complaints are always fully resolved whilst applying reasoning over potential costs and liabilities.• Investigate and pro-actively resolve any customer complaint to the departmental standards.• Communicate with both external and internal customers at all levels• Continuous and high-level focus on customer service.• Actively contribute to individual, team and departmental improvements to ensure customer service is taken to the next level.

Springfield, Tn

• Oversee customer account management.• Ensure all enquires, questions, issues and customer complaints are always fully resolved.• Communicate with both external and internal customers at all levels.