Robert Beckerman, M.S. Email & Phone Number

Fort Myers, Fl, Us

Fort Myers, Fl, Us

Wellesley , Massachusetts, Us

• Manage strategic accounts, enhancing customer satisfaction and driving product adoption.• Achieve 100% renewal ARR (Portfolio is F100 / ARR 10M+) through targeted engagement and proactive client support.• Exceeded upsell/cross-sell quote by 106%.• Collaborate with cross-functional teams to create tailored solutions that improve retention.• Partner with executive leadership to guide strategic product direction based on customer needs.• Host executive business reviews for key clients, providing insights to strengthen partnerships.• Lead risk mitigation efforts for at-risk customers, implementing action plans to enhance satisfaction.• Create and coordinate industry-specific focus groups to foster collaboration and gather Voice of Customer (VoC) insights for product enhancement.

Boston, Massachusetts, Us

• Integral in scaling and structuring the Customer Success function as one of the first CS managers. Developed GTM strategies for 20 global life sciences CPG and healthcare distribution, with emphasis on maximizing e-commerce and omnichannel performance. Exceeded targets with multimillion-dollar revenue growth.• Own the customer relationship post-implementation to drive adoption, usage, and renewal of Salsify’s product suite. Perform onsite / virtual visits to assess client business performance and customized engagement plans with account specific goals and roadmaps. Lead quarterly executive reviews to align on future business priorities, identifying potential risks and creating mitigation plans to maximize renewal.• Mentor new customer success managers through webinars, events, and knowledge sharing. Represent Salsify at industry events to showcase its product innovations and success stories.

Stamford, Ct, Us

• Drove customer success for large, strategic accounts, developing targeted engagement and renewal strategies for C-level decision-makers in healthcare, pharmaceuticals, and life science. Applied a consultative approach to acquire valuable insights and recommend strategic intelligence solutions.• Identified accounts with high risk of attrition and devised plans to secure renewals. Conducted quarterly business value reviews and deal review board discussions. Evangelized the role and value of the Customer Success function at industry conferences and to Gartner clients.• Delivered strategic plans that led to portfolio-wide increase in contract value and consistent 90% customer renewal rate. Selected for Gartner’s management training program based on top performance and customer satisfaction ratings.

Stamford, Ct, Us

• Built relationships with over 120 senior decision-makers to drive success across the customer portfolio, matching business needs to Gartner’s intelligence solutions. Developed and executed engagement plans for executives in the life science, healthcare, and pharmaceutical sectors, leading discovery, product demos, and quarterly business reviews.• Coached and trained cross-functional teams on customer success best practices. Led over 100 product demos with customers and prospects at Gartner events. Spearheaded client-facing meetings to uncover new opportunities to expand account relationships.• Ranked among the top 10% of the Customer Success organization, achieving consistent 90%+ contract renewal rate across the portfolio.

Stamford, Ct, Us

• Supported 12+ enterprise clients in healthcare, academic medical institutions, pharmaceuticals, and life science. Drove revenue growth and high-value wins by negotiating multi-year agreements for research and consulting opportunities. Significantly grew new business while increasing contract value across the portfolio.• Exercised consultative selling skills to engage IT leaders and match their technical priorities with Gartner’s data and business performance solutions. Grew existing relationships and cultivated new accounts, developing proofs-of-concept, leading client discussions, and bringing in internal resources from Sales, Product, Consulting, and Research to maximize customer support.

Stamford, Ct, Us

• Managed a portfolio of 150 clients with single and multi-year agreements for research and consulting. Partnered with Sales, Product, Services, Consulting, and Research teams as a subject matter expert on Life Science trends and technologies. Clients included Kaiser Permanente, Pfizer, and J&J.• Promoted based on consistently high performance and renewal rate.

Miami, Fl, Us

Contributed to successful launch of 11 specialty grocery stores in Southern Florida, hiring and training250+ staff and defining standard operating procedures (SOPs).

Dubai, Dubai, Ae

Supervised operations across 2 restaurants and a team of 150 staff, delivering double-digit growth for 4 consecutive years. Accountable for strategic planning, P&L oversight, technology, and change management.

Master Of Science, Forensic Behavioral Analysis

Bachelor Of Arts, Psychology