Robert Beckerman, M.S. Email & Phone Number

Fort Myers, FL, US

Fort Myers, FL, US

Wellesley, Massachusetts, US

• Manage strategic accounts, enhancing customer satisfaction and driving product adoption.
• Achieve 100% renewal ARR (Portfolio is F100 / ARR 10M+) through targeted engagement and proactive client support.
• Exceeded upsell/cross-sell quote by 106%.
• Collaborate with cross-functional teams to create tailored solutions that improve retention.
• Partner with executive leadership to guide strategic product direction based on customer needs.
• Host executive business reviews for key clients, providing insights to strengthen partnerships.

Boston, Massachusetts, US

• Integral in scaling and structuring the Customer Success function as one of the first CS managers. Developed GTM strategies for 20 global life sciences CPG and healthcare distribution, with emphasis on maximizing.
• Own the customer relationship post-implementation to drive adoption, usage, and renewal of Salsify’s product suite. Perform onsite / virtual visits to assess client business performance and customized engagement plans.
• Mentor new customer success managers through webinars, events, and knowledge sharing. Represent Salsify at industry events to showcase its product innovations and success stories.

Stamford, CT, US

• Drove customer success for large, strategic accounts, developing targeted engagement and renewal strategies for C-level decision-makers in healthcare, pharmaceuticals, and life science. Applied a consultative approach.
• Identified accounts with high risk of attrition and devised plans to secure renewals. Conducted quarterly business value reviews and deal review board discussions. Evangelized the role and value of the Customer Success.
• Delivered strategic plans that led to portfolio-wide increase in contract value and consistent 90% customer renewal rate. Selected for Gartner’s management training program based on top performance and customer.

Stamford, CT, US

• Built relationships with over 120 senior decision-makers to drive success across the customer portfolio, matching business needs to Gartner’s intelligence solutions. Developed and executed engagement plans for.
• Coached and trained cross-functional teams on customer success best practices. Led over 100 product demos with customers and prospects at Gartner events. Spearheaded client-facing meetings to uncover new opportunities.
• Ranked among the top 10% of the Customer Success organization, achieving consistent 90%+ contract renewal rate across the portfolio.

Stamford, CT, US

• Supported 12+ enterprise clients in healthcare, academic medical institutions, pharmaceuticals, and life science. Drove revenue growth and high-value wins by negotiating multi-year agreements for research and.
• Exercised consultative selling skills to engage IT leaders and match their technical priorities with Gartner’s data and business performance solutions. Grew existing relationships and cultivated new accounts.

Stamford, CT, US

• Managed a portfolio of 150 clients with single and multi-year agreements for research and consulting. Partnered with Sales, Product, Services, Consulting, and Research teams as a subject matter expert on Life Science.
• Promoted based on consistently high performance and renewal rate.

Miami, FL, US

Contributed to successful launch of 11 specialty grocery stores in Southern Florida, hiring and training250+ staff and defining standard operating procedures (SOPs).

Dubai, Dubai, AE

Supervised operations across 2 restaurants and a team of 150 staff, delivering double-digit growth for 4 consecutive years. Accountable for strategic planning, P&L oversight, technology, and change management.

Master Of Science, Forensic Behavioral Analysis

Bachelor Of Arts, Psychology