Ben Lynch Email & Phone Number

Holland, Ohio, United States

User Research- Develop and implement user research plans, surveys, usability studies, and wireframes using Axure software to gain visibility into new releases, as well as planned enhancements or features- Monitor session recordings from multiple web properties to analyze user behavior and identify potential friction points and enhancement opportunities for the business- Hypothesize about user segments, goals and challenges then validate through moderated user interviews in order to visualize the customer journeyProduct Development- Utilize user research findings to maintain a user centered approach to driving product development goals and initiatives- Leverage competitive analysis and customer interviews to identify opportunities and market needs- Deliver solution recommendations for both product enhancements and new features based on business objectives and market opportunities- Analyze tradeoffs while maintaining stakeholder support through the presentation of research and dataTeam Development and Collaboration- Maintain collaborative relationships with team members including developers, designers, marketing, sales, and customer support to ensure solutions have a variety of perspectives and considerations during the planning phases- Monitor key performance indicators to gauge the success of initiatives, enhancements, and new features- Partner with data analytics team to identify opportunities to make users better because of our software- Proactively work with team members to bring a user centered point of view to project work

Sylvania, Ohio, United States

Conceptualized, created, and launched a web based Rental Management Software (SaaS) designed to automate the billing/collection/deposit of rents for DIY Landlords across the United States Concept to Product Launch- Architected software database design and defined user interfaces and functional specifications using Axure software- Performed numerous customer discovery interviews and evaluations to identify key features- Defined the product vision and roadmap based on customer needs and user feedback- Managed continuous improvement initiatives combining user feedback and periodic qualitative evaluations- Developed marketing materials and training materials to educate prospects and customers about software features and releases- Managed product delivery through coordinating release schedules and performing regression testing after product enhancements were deployedTeam Building & Organization- Established onboarding processes, developer’s handbook, and coordinated team training- Interviewed, hired, and managed a team of developers to build the software based on specifications created in the concept phase of the project- Adopted Agile implementation strategy for rapid development and product ideation using Trello to track development tasks and maintain documentation- Created timelines, developed estimates, managed budgets, and ensured alignment across team of remote developers- Led daily standup with developers to align on status, roadblocks, and goals for each day- Performed Quality Assurance testing, reviewed team deliverables and managed feedback communications to collaborate with developers and ensure product quality- Created a team-oriented environment where team member suggestions were always heard and evaluatedUser Research and Product Optimization- Evaluated customer workflows and designed software to provide flexibility and adaptability- Implemented in-experience feedback mechanism for gathering sentiment from users

Toledo, Ohio Area

My wife and I are buy and hold investors of single family homes, multifamily and commercial properties. Actively seeking portfolio purchases and opportunities to grow through potential partnerships. Please reach out if you are open to selling or interested in a partnership / joint venture.

Findlay, Oh

Responsible for all aspects of third party and home-grown software in support of the Health and Safety Division of Marathon Petroleum’s Refinery and Manufacturing operations - marathonpetroleum.com | Findlay, OhioProduct Implementation and Team Collaboration - Consulted with business clients and project stakeholders to identify and gather IT system requirements- Led weekly implementation calls with Workloud scheduling software (third party SaaS) and internal clients at refinery locations across the country- Drove results and effectively communicated across departments to complete IT tasksManagement & Leadership- Managed and supported various in-house and third-party software implementations to maintain compliance with Marathon’s software development lifecycle requirements- Presented project updates to key Refinery management- Point of Contact for business clients at seven refinery locations through the Midwest and Southeastern United StatesUsability Analysis & Product Delivery - Collaborated with end users, software engineers and business clients to clearly define goals, review wireframes and plan functionality before code is written- Wrote test scenarios, perform usability analysis, and create training documentation to educate end users- Verified software application performance during development within staging environments- Collaborated with development team to coordinate deployments and performed regression testing to ensure product quality

Toledo, Ohio Area

Responsible for analyzing, strategizing, validating and conceptualizing consumer facing websites, custom software projects and mobile app experiences for Fortune 500 clients through the United States including Owens Corning, Lowes, Home Depot, Menards, Alcon Entertainment, Delta Faucet, Masco Cabinetry – hansoninc.com | Maumee, OhioProduct Planning & Strategy - Analyzed business strategy and user needs to develop project requirements- Translated business objectives and document specifications into system requirements through collaboration with stakeholders- Validated assumptions and took corrective action through heuristics evaluations and ethnographic research- Managed strategic direction throughout all phases of IT projects from planning through kick-off, implementation, and launch- Led collaboration between cross functional teams to ensure requirements are documented and fulfilled- Maintained alignment of internal teams via scrums, status meetings, functional QA and daily collaboration Business Development- Developed technical proposals and scopes of work by reviewing RFP and project briefs- Presented agency capabilities and supported Account Management teams during pitch meetings- Collaborated with project teams to identify business growth opportunities with clientsUser Research- Created clickable prototypes to facilitate remote user testing with UsabilityHub.com, UserTesting.com and in-person testing- Developed training documentation and conducted training sessions for application users- Examined user behaviors and metrics data to improve the performance of digital propertiesProduct Delivery- Wrote test scenarios and test plans for end users to communicate intended application functionality to software developers and quality assurance teams- Performed functional quality assurance to ensure project specifications are met

Toledo, Ohio Area

Implementation Manager and Product Support for Web based Billing & Records Management Software (SaaS - formerly Emdeon) for large Hospital Systems and Waste Facilities across North AmericaBusiness Development- Collaborated with sales team to provide consultation to potential clients- Served as subject matter expert for aligning client goals with software capabilitiesManagement- Organized kick off calls to align on project plans, identify timing expectations and level set on responsibilities- Directed implementations of SaaS products by managing timelines, vendor relationships and departmental communications- Coordinated and lead weekly status meetings with project stakeholders and client team members- Managed relationships as the primary point of contact between internal departments, senior management, clients, vendors, and business partners- Created status reports and maintained project notes to keep management apprised of weekly progressProduct Management - Analyzed data to resolve system performance issues and customer concerns for web-based payment solution- Developed and facilitated product training for teammates, sales staff, clients, and end users- Reviewed, documented, and evaluated feedback from end users to effectively communicate and prioritize software enhancement needs for executive management and product development teams

Woodvile, Oh

- Tracked labor, equipment and material costs to understand job profitability- Attended project status meetings and relayed communication details to executive management- Communicated deadlines and collaborated with field teams to ensure scheduling needs were fulfilled- Conducted audits upon completion of projects to ensure accurate records- Evaluated and selected software to upgrade the estimate process- Created budgets and revenue forecasts as part of a nine phase business plan to receive bank financing for launch of new division- Demonstrated trustworthiness in dealing with confidential corporate matters by working as a liaison to accounting firm and legal council- Estimated and managed the sale and delivery of residential stone/mulch/concrete

Fort Myers, Florida Area

- Created and implemented a marketing strategy which led to a 200% increase in sales numbers- Improved merchandise revenues, set a Twins Spring Training souvenir merchandise sales record- Responsible for selling, organizing and implementing corporate and large group functions at Twins and Miracle baseball games- Coordinated community programs, youth baseball camps, and adult tournaments in an effort to heighten awareness of the Miracle Baseball organization- Executed daily operations for ticket office – i.e. ticket inventory, scheduling staff, handling money and will call

Charlotte, North Carolina Area

Bachelors Of Business, Business Administration

Activities and Societies: Entrepreneurs Club, Volunteer at area soup kitchen

Education record

Activities and Societies: Completed the 52 hour course in Human Relations / Leadership.