Robert Blatt Email & Phone Number

Fullerton, Ca, Us

Area Director of Tharaldson Hospitality Management. Oversee Residence Inn Anaheim Brea, Homewood Suites Cypress Anaheim, Hampton Inn & Suites Imperial Beach, TownePlace Suites Irvine Lake Forest, Springhill Suites Irvine Lake Forest, TownePlace Suites Monrovia, and Staybridge Suites Temecula Wine Country.

Imperial Beach, California

Sea World/Beach Area

Sea World/Zoo Area

Carlsbad, California

Sacramento, California

New Orleans, Louisiana

• Promoted from within and transferred to Country Inn & Suites New Orleans to assume current role. • Streamlined processes and effectively trained staff to execute essential functions to creating a better overall customer experience. • Successfully raised this property’s TripAdvisor ranking to within the Top 10 properties in New Orleans. • Under my management, property had also achieved highest Medallia Guest Satisfaction results, an intra-company measure of guest experience.• Duties: Team Leadership, Staff Coaching, Training, and Employee Development, Rooms Management, Convention Room Management, General Hotel Cashier (responsible for Main Vault, Petty Cash, bank counts, etc.), Manage Accounts Receivable/Accounts Payable, Daily Audit, ensuring all previous day’s processes were executed properly, Experience with annual budget forecasting, Performance Reviews, Staff Hiring, Social Media tracking/monitoring, Customer Service Survey responding, Guest Issue Resolution, Night Audit, Month End Reporting

Sunnyvale, California

Promoted to Assistant Front Office Manager and relocated from San Diego location to Sunnyvale location in Fall of 2010. • Managed a team of twelve Front Desk employees and consistently improved Guest Satisfaction scores since start of employment. • Successfully lead team to achieve the #1 TripAdvisor ranking in Sunnyvale out of 36 properties - this hotel has maintained this ranking since my departure, exemplifying my strong training capabilities. • Selected as member of “Task Force” - a program for top achieving managers - in which I have been called upon to assist in hotel openings and in the training of other managers and staff at multiple properties.• Although our product was average/normal, my team and had proven it is possible to still receive rave reviews, consistently receive return business, and most importantly, offer extremely friendly and efficient customer service.• Duties: Team Leadership, Staff Coaching, Training, and Employee Development, Rooms Management, Convention Room Management, General Hotel Cashier (responsible for Main Vault, Petty Cash, bank counts, etc.), Manage Accounts Receivable/Accounts Payable, Daily Audit, ensuring all previous day’s processes were executed properly, Experience with annual budget forecasting, Performance Reviews, Staff Hiring, Social Media tracking/monitoring, Customer Service Survey responding, Guest Issue Resolution, Night Audit, Month End Reporting, Renovation Planning

San Diego, California

• Promoted to Front Office Supervisor Feb 2008. Have been trained in foreseeing all departments’ duties/responsibilities (Housekeeping Management, Food and Beverage, Sales) in order to gain more knowledge in the Hospitality business and how each department operates. As a Front Desk Agent I became experienced in providing excellent customer service, checking in/out guests, making individual/group reservations, billing for banquets/group events, handling multiple phone lines, cash/check handling, etc.• Duties: Writing weekly forecasts for company staffing, processing of travel agent commissions, responding to guest experience surveys, schedule writing, managing groups/teams, Managing Payment Disputes/Discrepancies, Processing orders, Managing Front Desk Budget, General Cashier responsibilities, Petty Cash, Problem solving, ensuring customer satisfaction, going above and beyond guest’s expectations, and working well with others to ensure success for my company. Maintaining the integrity and reputation of my company with exceptional customer service, responsible work ethic, and great team player attitude.

Associate'S Degree, Business Administration, Management And Operations

Associate'S Degree, Hospitality, Travel, And Tourism Management

Diploma