Customer Service Representative
Current- Assist customers, providing options/ resolutions in a timely efficient manner.
- Maintain service knowledge to better assist customers with information, comments,concerns, and questions.
- Train new employees with call handling, distress customers, and new technologies.
- Follow communication guidelines, policies, and procedures.
- Upgrade and cancel customer service request.
- Handle customer complaints and provide alternatives and/or solutions to ensure resolutionsto complaints.