Robert Brown Email & Phone Number

Cincom Entity Developer | MAGMutualDevelop and refine Cincom entities for MAGMutual's insurance forms, including creating new forms and resolving production issues to ensure accuracy and compliance. I collaborate with cross-functional teams to align Cincom solutions with business needs, supporting efficient and reliable form integration across our insurance platforms.

Led billable customer technical service projects. Facilitated meetings to explore unique customer needs and negotiate/develop deliverables. Managed up to six simultaneous technical projects from initiation through planning, execution, monitoring/controlling, and close.Joined Medecision’s Client Partners for weekly account management meetings to provide updates to ongoing technical projects. Recommended changes and requested clarifications to avoid future scope creep and unplanned resource allocation.Managed project progress against internal project milestone metrics and made recommendations to align customer expectations with requirements and contract. Utilized Jira for issue management and Confluence, and SharePoint for internal process documentation.Trained customers’ technical teams on solution stack administration. Facilitated data mapping for interfaces and file movement processes (for Cloud/SaaS customers). Described full-stack implementation and configuration. Scheduled/hosted weekly project status calls with customers’ technical team and stakeholders.Collaborated directly with both internal and customer SMEs and teams (Developers, DBAs, Network Administrators, Citrix Administrators, Security Administrators, etc.) to successfully reach project milestones.Trained business and technical teams on use and maintenance of Medecision platform solutions as well as third-party integrated solutions such as Cincom Eloquence, a Customer Communications Management (CCM) solution.

Met with customer stakeholders, department heads, and technical leads for product implementation visits. Oversaw customer team project sprints for system integration, security, data mapping, and customer IT training for Cloud/SaaS and on-premise solution.Addressed customer inquiries on pre-sales calls regarding solution integration within customer’s existing IT framework. Reviewed up to eight pre-sales business services contract proposals each year to determine level of effort and scope against customer requirements. Initiated data mapping with onsite week-long sessions to support interface between customer claim system and McKesson/APH solution. Collaborated with users and technical staff to optimize initial iteration.Delivered ‘train-the-trainer’ sessions to customers on stack administration to facilitate extended knowledge sharing for customers’ extended technical teams.

Broomfield, Colorado, United States

Mentored and delivered product/technical training to support team and customer technical reps. Tested software implementations and met with development scrum team regarding product supportability. Continued to travel onsite to customers to support implementations, migrations, and troubleshooting. Proposed capital expenditure for hardware purchase to support storage and hypervisor. Recommended hardware needed to move local office from physical to virtual, reducing hardware costs by over 50%. Added VMWare Cluster and expanded VMWare storage by adding Mirrored NAS Cluster.Provided technical leadership on project team evaluating options to offer solutions on hosted platform. Utilized cloud-hosted virtual machines created with templates, a lower-cost option that enabled smaller customers to continue using McKesson solution without incurring on-premise capital expenses.Implemented SaaS project management software to manage over 100 on-premise customer upgrades. Used MS Project to create import template to import. Enabled improved team task assignment and tracking, documentation, and reporting on implementation projects.

Scottsdale, Arizona, United States

Mentored and delivered product / technical training to support team and customer technical reps. Tested software implementations and met with development scrum team regarding product supportability. Continued to travel onsite to customers to support implementations, migrations, and troubleshooting.Proposed capital expenditure for hardware purchase to support storage and hypervisor. As local office VMWare SME and advocate gradually expanded internal VMWare responsibilities to include all local office departments.Recommended hardware needed to move local office from physical to virtual, reducing hardware costs by over 50%. Added VMWare Cluster and expanded VMWare storage by adding Mirrored NAS Cluster.Provided technical leadership on project team evaluating options to offer solutions on hosted platform. Utilized cloud-hosted virtual machines created with templates, lower cost option that enabled smaller customers to continue using McKesson solution without incurring on-premise capital expenses.Implemented SaaS project management software to manage over 100 on-premise customer upgrades. Used MS Project to create import template. Enabled improved team task assignment and tracking, documentation, and reporting on implementation projects.

Scottsdale, Arizona, United States

Traveled onsite to assist customers with implementations, migrations, and troubleshooting. Presented technical training to product support team and customer technical representatives.Designed, configured, and implemented two-node VMWare Cluster used by product support in production. Performed physical to virtual conversion of each support department server as hardware leases expired and enabled over 15 functional environments to support different stack configurations.Established / configured support department organizational unit within enterprise AD, allowing for local administration systems on enterprise domain to replicate customer issues.Consulted for customers implementing software, including advising on procurement of hardware, third-party software licenses, and data migration. Virtualized solution to enable traveling staff to train customers, demonstrate solutions, or share related documentation prior to solution implementation.

Phoenix, Arizona, United States

Served as Tier III support for all products. Collaborated with development team; attended daily stand-up meetings during sprints and change control board meetings. Designed and configured product use case, utilizing VM images for remote laptop use by 10 sales / training personnel who presented to 20 customers / year.

Phoenix, Arizona, United States

Presented technical training in office or on premise. Supported customers using client-server solution on Novell Netware and Windows NT Server. Performed data conversion from ISAM flat files to Btrieve files. Conducted Y2K data conversions for 200 customers.

Education record

Education record