-Established the Vitally CSM system and emerged as a subject matter expert on the platform.-Implemented global sales and coaching methodology, transforming the SaaS sales team to a 169% boost in conversion rates. -Consulted on the deployment of the Ambition Coaching/Gamification platform, which achieved a 75% usage rate globally. This initiative standardized our coaching processes across the company, enhancing employee satisfaction and fostering professional growth.-Implemented a Salesforce data hygiene process, increasing data accuracy from 65% to 95%, which enabled leadership to shift away from manual documentation and rely on Salesforce for reporting needs.

-Elevated SDR Channel into AXIOM Sales Kinetics, - Driving a 169% year-over-year increase in conversion rates for our SDR team, resulting in higher lead-to-opportunity conversions.-Innovated systems and tools for the Sales Effectiveness Channel, driving business adoption.-Crafted a behavior-driven SDR channel comp plan, aligning with business goals.-Created a training plan for AXIOM new hires, leading the team to break departmental records.-Communicated strategic insights to senior leadership, fostering awareness and change.

Career Progression at ADT/Defenders (11 Years)Senior Sales Manager - Sales: Sept 2019 - Dec 2021Senior CSM (Customer Success - Retentions): Jan 2019 - Sept 2019Manager - Sales: Mar 2014 - Jan 2019Manager - Installation Operations: Mar 2013 - Mar 2014Senior Sales Agent - Business Partnerships: Mar 2011 - Mar 2013Sales Agent - Dish/ADT: Nov 2010 - Mar 2011Professional Highlights:-Consistently delivered top-tier performance, being recognized six times within the top 10% for outstanding sales leadership and operations.-Conceived and pitched the idea for the Defenders Sales Leadership program. Under collaborative guidance, the program saw the successful graduation of over 100 sales leaders.-Played a key role in the Defenders Charity Leadership Team for six years, making significant contributions to Indiana charities.-Oversaw the recruitment, onboarding, and training of over 400 employees, strengthening the team's capabilities and performance.-As Manager of Installation Operations, implemented a process that drastically reduced inventory errors from 1000 to 50 monthly, driving operational efficiency.-As Senior CSM Manager, led a specialized team focused on retaining ADT residential customers. Achieved a 72-75% retention rate and optimized customer retention incentives.

Managed 19 of our Top Tier Sales Closers - Took a team closing at 44%(10% under goal) to 59% week over week. That's a weekly difference of $500,000 per week. This was done by building a culture of accountability and ownership while work from home. - Promoted 20 Tier 1 to Top Tier Closer in less than 5 months via coaching

-Directed a specialized team for ADT residential service retention.-Innovated processes leading to 72-75% save rate and reduced costs by 50%.

-Oversaw multiple teams, achieving company-wide recognition for performance.-Proposed and saw the adoption of a pipeline program for leaders.-Received accolades, attending the Superstar trip for top 10% performance four times in five years.

-Coordinated a 35-agent team overseeing inventory, payments, and customer service.-Drove initiatives to streamline processes and reduce inventory errors. Able to reduce errors from over 1k a month to less than 50.

-Demonstrated excellence in sales for ADT Security Systems in an inbound center.-Achieved a consistent close rate, resulting in a top 10% Superstar performance ranking.