Robert Catts Email & Phone Number

North Richland Hills, Tx, Us

Support Airmen and Air Force missions by providing religious services and instruction, confidential counseling, premarital and family guidance, morale planning, resource referral, and leadership engagement.

Nas Fort Worth Jrb, Tx

- Configure, troubleshoot, and track maintenance on two mobile communication suites, including satellite modem, firewall, intrusion detection system, encryption, switches, routers, server, wireless access points, video teleconferencing, VOIP phones, and hand-held radios- Lead team of four technicians in maintenance of equipment and inspection preparations- Develop and implement localized technical training program for incoming personnel- Write performance appraisals- Manage SharePoint and social media sites for various unit and auxiliary programs - Various military assignments including:-- Providing field and remote network and desktop support for 89 Air Force recruiters in four states, single-handedly increasing trouble-ticket completion 150% over previous two-man team, administrating and supporting Windows 7, Office2010, SharePoint, Active Directory, Exchange, Outlook, PKI certificates, McAfee, Adobe, Internet Explorer, Air Force VPN, Java and Lotus Form Viewer based applications, installing cabling, Intel-based desktops/laptops, network printers, UPS, external drives, server, and switches, managing hardware inventories, determining incident trends, identifying ways to increase customer satisfaction while decreasing need for service calls, and reporting performance metrics to unit management using BMC Remedy -- Coordinate wing-level uniformity and compliance with DoD, Navy, and Air Force cryptography program requirements -- Lead two-person team during five month assignment to analyze, update, and integrate three Access, Excel and SQL databases into an online interactive website while coordinating DoD 8570 compliance in all existing Air Force Reserve units.-- Managing base-wide radio program for 3 months between permanent personnel, troubleshooting radio equipment, maintaining equipment accountability, improving radio reliability in mission-critical locations, and organizing records for upcoming inspection.

Bedford, Texas, United States

- Collect and analyze data regarding the organization and IT users- Research industry trends and IT solutions- Identify risks in current and proposed IT systems- Recommend software and hardware purchasing.- Set project goals and coming up with plans to meet those goals- Manage resources for projects, such as computer equipment and employees- Conduct risk assessments for projects - Coordinate project team members and developing schedules and individual responsibilities- Organize meetings to discuss project goals and progress- Coordinate communication between IT and other departments.

Rockwall, Texas, United States

 Architect network infrastructure, including IP schemes, VLANs and subnets, RADIUS, 802.1x, ACLs, manual routing, port allowances, backup, syslog, FW/IDS/IPS, DOS defense, and other security settings.  Manage domain servers and workstations, including Active Directory, DNS, group policies, PKI, shared drives and folder permissions, software updates, software security settings, HIPS and antivirus updates.  Monitor security-relevant events using Splunk, firewall and system logs; track evidence of potential insider threats and security vulnerabilities; update local security policies in coordination with Security Manager; verify hardware and software settings remain compliant with security standards within risk management framework; evaluate risk of proposed security, network, and system changes; train system and network administrators. Led team in preparation for successful Department of Defense enclave security evaluation.

Las Colinas, Tx

- Install and Troubleshoot Cisco and Juniper switches and routers, wireless controller, and AP's- Implement network and phone modifications during office moves and facility renovations- Support teleconferences using Polycom, ClearOne, Apple TV, and A/V devices- Augment Desktop Support, providing executive-level customer service- Install and Troubleshoot Windows 7, Microsoft Office, and 3rd party software- Oversee and Assist 3rd-party contractors- Track time, resources, and tasks with BMC Remedy ITSM, Ariba, and PlanIT

Fort Worth, Tx

- Analyzed Cisco and HP switch logs to increase network security and reliability- Mapped network infrastructure using Visio and CAD- Assisted with backup drives- Provided desktop and network support for XP computers and variety of printers- Modified startup images for increased speed and security- Set up test lab for server and desktop upgrades and installs

Whiteman Air Force Base New, Missouri, United States

We configured, maintained, and deployed mobile communications and surveillance suites in numerous environments including network infrastructure—switches, routers, crypto, firewall, satellite modems, and WAPs.- I was intentionally selected by Combined Air Operations Center to provide technical support for President of the United States’ 2005 South American tour. We maintained 100% communications capabilities. I was selected after engineering Tier III enhancement of surveillance equipment while assigned to Tier I support.

Springfield, Mo

- Analyzed and reconciled financial records- Successfully returned payments to efficient processing- Tested new database software tracking accounts payable/receivable and equipment management- Created exhaustive instructional guides - Thanked vehemently by incoming permanent accountant for unexpectedly smooth transition

Idaho, Arkansas, Missouri

- Mentored and trained troubled and healthy youth in church, academic, and charity settings- Provided security and conflict resolution for incarcerated and homeless youth - Organized and led teams in marketing and recreation events- Supervised and mentored paid and volunteer staff- Helped pioneer creation of one church youth ministry and one nonprofit charity from scratch- Performed in dozens of live theater and musical productions

Master Of Divinity (M.Div.), Philosophy Of Religion And Apologetics

Activities and Societies: Southwestern Singers, Chapel Orchestra, various activities with local church

Associate Of Arts And Sciences (A.A.S.), Electronic Systems Technology

Bachelor Of Arts (B.A.), Religious Education

Activities and Societies: SBU Chorale, Opera Workshop, Symphonic Winds, Brass Choir, and variety of evangelism groups.