Robert Francis Email & Phone Number

San Mateo, Ca, Us

Upstart is an AI-Powered Fintech Lending Marketplace. Scaling the automotive platform with direct to consumer eCommerce and B2B, Vertical SaaS products.

Irvine, Ca, Us

Built an 80+ person team across product, business development, ops and growth functions. Launched global products and services in the US, Canada and Europe. Owned the GTM roadmap supported by 500+ engineers, designers and user researchers. Team manages and monetizes customers through the Rivian Mobile App, FleetOS SaaS subscriptions, Rivian Energy Cloud, Rivian Vehicle ServiceOS, Rivian’s Connectivity Management IoT platform and Rivian’s certified pre-owned marketplace (beta). Responsible for rivian.com, digital demand generation & planning, and B2C/B2B eCommerce services including Rivian Financial Services, Rivian Insurance, trade-ins, state by state title & registration, mobile test drives, last mile vehicle deliveries, vehicle configurator and Rivian GearShop.Scaled Rivian’s vertically integrated services that power our end-to-end commercial operations, customer support, service centers, parts distribution centers and Rivian Adventure Network/Waypoints including charging network partners, fleet management companies, 3P collision network partners, automotive parts catalogs, inventory management, order management, payments and logistics.

Mountain View, California, Us

Building a modern auto services marketplace to disrupt a $150B industry.P&L responsibility for core consumer business including marketing and ops. Manage product and design teams across both B2B and B2C verticals.

Mountain View, California, Us

Managed all operating functions including technician supply/growth, trust & safety, payments, auto parts/vendor management and customer service. Responsible for consumer marketing team. Built end to end fleet/B2B go to market strategy, product, marketing and sales team. Signed and scaled initial customers.

Mountain View, California, Us

Worked across product, performance marketing, operations and business development to accelerate revenue growth and improve unit economics.

San Jose, Ca, Us

Responsible for eBay’s SMB supply / demand growth strategy, business operations and P&L execution across all categories including Fashion, Electronics, Motors, P&A, Home & Garden, Sporting Goods and Emerging Verticals. Built a sales, account management, customer service and marketing organization that is generating significant growth for eBay’s $21.5B B2C segment of 400k professional sellers. Team is focused on removing customer experience frictions, scaling new seller onboarding, automating a CRM system that drives adoption of growth levers, developing new traffic sources and creating external partnerships.

San Jose, Ca, Us

Category leader for $2B P&L. Led development and execution for all strategic initiatives across 15 B2B categories including MRO & Industrial Supplies, Heavy Equipment, Scientific & Lab, Electrical & Test and Office Supplies.Established weekly operating KPIs to drive accountability and alignment across a 20-person cross-functional team that includes marketing, sales, account management, analytics, monetization, product, trust, public relations, finance and legal. Optimized category rate card, launched new monetization channels, rapidly increased selection, redesigned site experience, improved marketplace policies, developed new shipping capabilities and adjusted feedback systems for buyers and sellers.Managed end-to-end deal negotiation, product road map and GTM product marketing plans for three partnerships: • Proxibid: Consolidating the used equipment, vehicle and classic car verticals to dramatically improve eBay’s position across the Asset Path from Fixed Price down through Live Auctions • SAP ARIBA ‘Spot Buy’ B2B Marketplace: Connecting Global 2000 procurement department’s $1T of demand exclusively to eBay supply • Express Financial: Offers instant, online buyer or seller financing up to $500k across all credits at competitive rates

San Jose, Ca, Us

Category leader for $1B P&L. Developed business case and executed playbook for focused management of high-growth vertical, which led to the creation of a fully dedicated category management team. • Built-out inventory planning, sourcing and merchandising process for team to execute a seasonal sales & events program leading to dramatically improved selection, pricing and inventory velocity • Launched integrated CRM, personalization, lifecycle marketing and loyalty initiatives across onsite, email, social and affiliate marketing channels • Partnered with product to develop eBay’s Retail Promo Platform to improve category site experience, conversion and SEO

San Jose, Ca, Us

Built marketplace evaluation framework and developed category reengagement playbooks. • Assessed eBay's unmanaged categories representing 40% of marketplaces $30B+ US business and prioritized new vertical investments • Evaluated 10+ marketplace expansion opportunities, executed pilots and recommended highest ROI initiatives during strategic planning

Bentonville, Arkansas, Us

Led project to improve global sourcing for retailer’s $110 billion international segment and designed a cross-functional implementation plan.

Beverly Hills, Ca, Us

Investment professional for $2B value-add commercial real estate fund. Sourced, modeled and closed 8 structured debt investments totaling $115M, 3 equity acquisitions, $315M in CMBS, CDO and whole loans securities and managed a West Coast REO Portfolio

Us

Equity Sales & Trading

New York, Ny, Us

Corporate Client Group

Mba, Business Administration, Management And Operations

B.S., Corporate Finance & Valuation