Robert Gay Email and Phone Number

-Provide overall supervision and directs subordinates in monitoring and enforcing policies and procedures involving airport safety, security, daily operations, appearance -Schedules inspections, briefings and receives reports through subordinates or electronic media.-Responds to airport emergencies, directs use of aviation department resources, coordinates with emergency, law enforcement and federal agencies.-Directs subordinate personnel in support of incident command function during emergencies.-Develops, coordinates and implements operating procedures related to the routine and emergency operation of the assigned specialized area or work location.-Performs research and prepares reports as requested on legislation, rules, operational policies/procedures and other factors having an impact on airport operations.-Serves as liaison with foreign, federal, state and local agencies, airport tenants and the public for matters involving area of assignment.

•Interacted with over 50 customers daily providing product and department expertise; developed inter- departmental relations to ensure highest level of customer satisfaction•Maintained full supply of rotating stock and inventoried over 2,000 pieces of product •Maintained cleanliness of surrounding workspace and achieved 120 days and counting without incident in area of responsibility•Awarded five times for superior customer service and product knowledge

•Negotiated over 100 contracts with prospects and returning clients/students which resulted in a 35% increase in enrollment and 75% increase in retention•Directed business operations to include course development and inventory accountability; oversaw curriculum and evaluated instructors to improve performance•Established working relations with 6 local businesses to increase advertising and strategize marketing opportunities •Coached and mentored a 13-member team to achieve two 2nd place finishes in local tournaments, resulted in collaboration with the Juvenile Diabetes Research Foundation at their 2013 fundraiser

•Supervised the professional development of 95 employees to ensure 100% readiness for operational deployment; resolved pay issues, scheduled and managed transfers, and outlined career path for subordinates •Managed a specialized team of 7 who devoted over 1000 hours conducting historical and technical research to streamline a training program designed to guide trainees; resulted in qualification rates 40% faster than previous averages•Produced and maintained content for public relations guides and technical instructions; drafted and edited Standard Operating Procedures, personnel evaluations and awards and submitted to leadership for review•Supervised operations of the Air Traffic Control Division and achieved near perfect scores on 3 Quality Assurance inspections•Collaborated with 3 outside agencies, to include the Federal Aviation Association and Boeing, to develop and implement the Navy’s 1st Required Navigation Performance standard ensuring aircraft can operate safely under austere conditions•Coordinated with the FAA, NASA, and Naval Warfare Center Dahlgren to conduct 100 hours of tethered balloon operations within a 10-mile square radius of congested airspace with zero loss and minimal operational delays•Developed and implemented, in conjunction with NASA, 2 unmanned aerial vehicle routes designed for their hurricane hunters to safely transit the National Airspace System•Assisted in the planning and execution of 3 public airshows in collaboration with local vendors; ensured a safe and secure environment for over 111,000 patrons

•Trained and supervised 38 personnel in standard and emergency air traffic control techniques, resulted in over 100 qualifications •Managed carrier air traffic control equipment suite valued in excess of $2M with zero loss•Directed 8,400 threat response actions under austere conditions in support of Operation Iraqi Freedom, Operation Enduring Freedom, and maritime security•Mitigated aircrew discrepancies through adjustment of control techniques while ensuring compliance with aeronautical regulations

•Developed and implemented an Excel program to track the progress of over 20,000 Board of Inspection and Survey deficiencies and 350,000 checklist items during a $1.3B aircraft carrier overhaul•Managed 100,000 hours of production and redirected work which resulted in saving the organization $15M •Managed the maintenance and material readiness of 300 pieces of equipment vital to national and personnel security Watch Team Supervisor•Managed a 200 member watch team in domestic and foreign ports, ensuring appropriate force protection measures were met.•Conducted scheduled and spot inspections to ensure compliance with proper watch-standing procedures.•Conducted watch team briefings.•Scheduled watches for eight posts.•Assisted in maintaining ship cleanliness and readiness during periods of reduced manning.