Robert Chen Email & Phone Number

Richmond, British Columbia, Canada

• Lead a team to engage in providing comprehensive IT solutions and professional technical services to our clients. • Increased sales and brand awareness by formulating and implementing strategic marketing plans based on the variance of product costs and seasonality of the sales.• Demonstrated strong leadership skills and teamwork skills by leading international teams and coordinating inter-departmental collaboration.

#101-1050 Kingsway, Vancouver B.C

• Offered solutions that increase sales and marketing productivity based on marketing research and customer survey• Advertised products and promotion deals on social media like Facebook and WeChat to enhance a number of clients• Managed and maintained media channels including the website, Facebook page and WeChat by developing contexts such as latest promotions• Analyzed marketing activities and participated in sales meetings by voicing leads facings insights and concerns.• Prepared marketing plan for releasing new products and manage the cross-functional implementation of this plan

#101-1050 Kingsway, Vancouver

4370 Kingsway St, Burnaby, Canada

• Involved problems solving skills by professionally dealing with various financial problems with clients such as avoiding fraud risks • Offered exceptional customer service in assisting clients on daily transaction with high accuracy and giving effective suggestions to clients• Contributed to the company by providing financial products to satisfy clients and completed standard financial services• Improved clients' loyalty by patiently helping client to solve the problems and meeting their financial needs

Beijing City, China

• Worked with team to help EU Commission to assist medium-sized EU companies enter and expand in Asia. we will support four business missions in 2017, where each mission will bring 50 entrepreneurial EU companies to meet with entrepreneurial and institutional Chinese companies to explore trade, corporation and 'deal' opportunities.• Worked with team to recruit over 100 Chinese companies to meet with these European companies during first mission which is about Green Technology.• Conducted business research, cleaned and complied valuation data by efficiently operating in R software for senior manager to use in many essential meetings.• Conducted research on companies operated in China including the news and created several company profiles for senior manager and clients to use.• Finished translation between English & Chinese, and collecting and updating client’s information.

Burnaby

• Collected abundant data by surveyed more than Six hundred customers.• Designed and created tables, databases for collection, tracking and reporting of data by using SQL server• Cleaned and complied valuation data by efficiently operating in Excel.• Involved critical thinking in analyzing data and prepared a summary for manager.• Increased management resource for decision making by researching and preparing detail in report.

4535 Canada Way

• Enhanced customer solution by understanding guests and responding to their inquiries in a timely and friendly manner.• Ensured high quality of customer service by following customers and being patient to customers.• Developed excellent teamwork by cooperating and coordinating with teammates to satisfy customers

Burnaby, B.C

• Tutored student in solving business courses problems and helps them prepare for the upcoming exam. • Communicated effectively with student by understanding their problem and help them to figure out problem by themselves.• Helped students to develop their learning skills and encourage them to solve problem.

Burnaby, Bc

• Leadership and business strategy skills developed through leading and encouraging partners to sale health products more than 3000 dollars per month.• Developing great social relationship with more than 150 customers.• Offer great customer service by helping them improve quality of their health care and help them to analysis their health problems.

Richmond, Bc

• Provide excellent customer service for customers by fulfill their needs of cars and satisfied answer their question.• Improved product and service offerings for customers by identifying areas of improvement and preparing sales summaries.