Robert Nicholas ✔ Email & Phone Number

Boston Heights, Ohio, United States

Lead Software Quality Assurance team to enhance the implementation of strategic initiatives. Focus on increasing quality, efficiency, access to information, cost efficiency, revenue, value, and customer satisfaction. Leverage experience in software development, implementation, change management, team development, and continuous improvement.

Westlake, Ohio, United States

Implementation Project Manager for Insurance vertical to improve digital strategy managing documents, cases, policies, claims, workflows, and ECM. Systems implemented integrate with core enterprise systems to automate business processes, accelerate administration, and enhance customer satisfaction. Drive internal, customer, and third-party resources to execute against services agreement, project charter, requirements, traceability matrix, test plans, go-live plans, project closure, and laying groundwork for future strategic opportunities. Contribute to continuous improvement culture by improving internal processes and customer satisfaction.

Cleveland/Akron, Ohio Area

B2B Supply Chain Transportation management systems (TMS) implementation of complex technology solutions. Implement TMS with EDI, Fuel Management, Driver Communication, and asset management. Manage projects with custom development working with Scrum team and agile methodology to improve predictable outcomes and continuous improvement. Create customer proposals, estimates, and contracts for software development and implementation.

Cleveland/Akron, Ohio Area

Consulting role at growing global franchisor launching new enterprise eCommerce website including testing, content development, and social media marketing. •Create website for promotion of new enterprise SaaS based Career Management system with Customer Relationship Management (CRM), Learning Management System (LMS), and Portfolio Management. •Conduct LinkedIn Project and CRM based marketing campaigns to drive new business development. •Provide project management support for new initiatives, franchise expansion, and vendor management.

Cleveland/Akron, Ohio Area

Manage Information Technology training and provider Electronic Medical Record (EMR) support team with goals for proactive support, training, and increase measurable efficiencies for over 800 physicians and advanced practice providers. Collaborate with applications, training, provider, and leadership teams to develop a hospital-wide strategic advanced training program for physicians/providers focused on Epic/EMR and clinical measurable efficiencies. Manage a white-glove physician/provider support team available 24x7 providing proactive and reactive support. Team serves as liaison with the application teams, technical resources, and leadership. Mentored and coached new support staff including development of new employee orientation, processes, vision, best practice guidelines, handbook, and quick start guide to improve onboarding and position for success. Grew provider support team by 80% with increased focus on proactive provider education and support. Created plans including resource management, budget, implementation, support, and training. Use survey and metrics measurement tools to create executive level updates. Develop tables, graphs, and slides that focus on improvement results compared to baseline pre-training measures. Presented updates to physician/provider advisory groups, department, and the hospital safety/quality team. Served as Safety Coach to develop and deliver educational content on patient safety focused on HealthIT working closely with the hospital quality and safety team.

Cleveland/Akron, Ohio Area

Selected to lead project team for the largest company initiative for State Attorney General impacting litigation, legal, investigations, and records management. During project, firm named North American Partner of the Year by HP. Collaborate with the client’s leadership, Change Management, training, and PMO teams to ensure successful stakeholder transition to new systems. Conduct training, presentations, demonstrations, analysis, and design meetings with executives, section chiefs, paralegals, and technologists. Enhance regulatory compliance through improved management of records retention, disposition, litigation eDiscovery, and public records requests. (Note: Blue Technologies acquired Smart Solutions.)

Cleveland/Akron, Ohio Area

Provided leadership and vision to eCommerce marketing and customer service teams in all phases of system development.

Defined and implemented product requirements, business plans and marketing strategies for implementing enterprise software.