Robert Costa Email & Phone Number

Austin, Tx, Us

Austin, Tx, Us

• Supervises product implementation and support analysts across two healthtech workflow applications that oversee 100+ clients.• Project manager for a multitude of product implementations for set of clients.• Continue to lead product customization, user and C-suite demos, report building, data transfers, and UAT for a set of clients.• Directs major technical issue escalation and risk management for all clients.• Oversees product implementation/support documentation… Show more • Supervises product implementation and support analysts across two healthtech workflow applications that oversee 100+ clients.• Project manager for a multitude of product implementations for set of clients.• Continue to lead product customization, user and C-suite demos, report building, data transfers, and UAT for a set of clients.• Directs major technical issue escalation and risk management for all clients.• Oversees product implementation/support documentation management.• Trains newly hired implementation and support experts.• Extensive use of Microsoft Excel, Power BI, SQL, and Salesforce. Show less

Austin, Texas Area

• Product implementation and support expert for various healthcare systems across two workflow applications.• Led product customization, user and C-suite demos, report building, data transfers, and UAT for a set of clients.• Drove product launch and new feature enhancement implementations.• Led all product implementation/support documentation creation and upkeep.• Extensive use of Microsoft Excel, Power BI, SQL, and Salesforce.

Austin, Texas Area

• Product support expert across two healthtech workflow apps.• Led product project management, report building, data transfers, risk management and UAT for a set of clients.• Liaison between client services, data analytics, and development teams.• Developed and improved automation processes and support methodology.• Extensive use of Microsoft Excel, SQL, and Salesforce.

Austin, Tx

• Improve processes and documentation to enhance technical and workflow efficiency. • Lead multiple focus teams to meet internal initiatives and utilize key performance indicators to assess business objectives. • On-board and train new business and data analysts in the United States and India.

Austin, Texas Area

• Implement and support a set of clients across multiple workflow products.• Technical responsibilities include extensive utilization of database technologies such as SQL to acquire and transform health institutions’ data into consistent formats to power the application.