Robert Parker is a manager and leader that has driven initiatives to develop, market and implement ground breaking solutions to complex enterprise management and policy administration software needs for property and casualty insurance entities. As a Business Architect he has identified, defined and documented customer requirements and architected solutions to satisfy those requirements. As an Implementation Manager he has led cross functional teams to develop product, made ongoing feature set trade-off/specification decisions throughout the development process of multiple P&C software development and implementation projects.Specialties: • Lead the innovation and first-to-market introduction of CRM functions, workflow management, on-line documentation of client files, integrated communication functions and Errors and Omissions protection to targeted insurance market.• Mentored numerous clients on implementing change. Developed successful team which consistently delivered productive working relationships with clients, staff and stakeholders. Reliably met or exceeded client expectations and produced consistent company growth.• Developed and presented workshops on how to select and implement ERP software packages and trained insurance professionals to prepare them for certification• Authored column for the Insurance Journal and contributed feature articles to Best’s Review and Insurance Journal