Robert Pawlak Email and Phone Number

Responsible for the development and product management teams that support customer experience and user interface of e-commerce web properties, including planning, design, function, testing, and measurement, as well as product information management and e-commerce merchandising support.- Currently leading a team of 13 in UX research, UI design, and product information design- Converted to agile project management and formalized research methods, testing procedures, and design workflows to maximize opportunities for product enhancement projects - Process development for product taxonomy and information management, data modeling, and search management and optimization- Personalized shopping strategy development and execution- Corporate ID website and vendor application portal from concept to deployment- Gift registry overhaul, completely redefining the customer experience to maximize ease of use and earn lifelong trust from new customers.

Responsible for the overall usability of the Company’s eCommerce desktop and mobile websites, mobile applications, and in-store kiosks, ensuring a positive customer experience that supports continual sales growth.- Instrumental in UI R&D for new e-commerce business, responsible for UI management since launch- Established the UI team, creating 3 new positions to expand usability research and design- Pioneered usability and accessibility design- Defined UX standards for all digital properties: web, email, mobile app- Cross-browser and -device support and testing- A/B and multivariate interface and content testing- Project launch management- Marketing, remarketing and transactional email development.

- UI development for Ecommerce storefront launch- Ecommerce promotions and creative content management- Marketing email coding, deployment, and contact database management- Product video transcoding and web streaming- Merchandise taxonomy planning

- UI design for gift registry ecommerce (BlueMartini)- Intranet application development- LMS software and hardware deployment and maintenance- Marketing email coding, deployment- Marketing email contact database, front-end application, and conversion tracking application development and support- Development and deployment of Saks Fifth Avenue in-store Palm Pilot gift registry scanner system- Website hosting and content development for multiple retail and corporate websites- Systems conversion support for Younkers, Proffitt's, McRae's, Parisian, Bon-Ton, and Elder-Beerman company transitions

- HR Personnel software development- LMS software and hardware deployment and maintenance- Stores signing system support