Robert Curran Email and Phone Number
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Education has always been more than a career for me—it’s a way to drive meaningful change. I’ve spent over a decade navigating the evolving landscape of higher education, focusing on one core principle: people matter. Whether it’s students facing unexpected hurdles or staff finding their place in a team, I see my role as a bridge-builder, creating systems that work for everyone.During my time at Drexel University, I led the creation of Drexel Central, a hub designed to simplify howstudents access crucial services like financial aid, billing, and registration. We didn’t have the luxury of endless resources or time, but we made it work by focusing on what mattered—delivering real solutions. That meant building a team from scratch, finding efficiencies wherever possible, and embracing new ways of working, like hybrid models, to better support both staff and students. By the time I left, the operation was leaner, stronger, and more connected to the university’s mission than ever.I also launched the Student Emergency Fund, born out of a simple observation: students often need a hand and don't know where to turn. This fund became a safety net, providing timely financial support during life’s unexpected storms. It’s moments like these—where systems meet humanity—that remind me why I chose this path.Leadership, to me, isn’t about big titles or boardroom speeches. It’s about showing up, being real, and doing the work that helps people thrive. I don’t shy away from tough conversations or hard decisions, but I approach them with empathy and a clear focus on the bigger picture. Humor helps too—because even in high-stakes environments, a shared laugh can break down walls and build stronger teams. Outside the office, I’m a dad, a slow-but-steady jogger, and a community volunteer. My guitar playing might not win any awards, but it’s a reminder that growth isn’t always about perfection—it’s about passion and persistence.Looking ahead, I’m excited to continue shaping systems that prioritize both innovation and humanity. Higher education is at a crossroads, and I’m committed to driving solutions that not only address today’s challenges but also pave the way for a more equitable and adaptable future.
The Wharton School
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Sr. Associate Director Of Organizational Engagement, Wharton Mba Student LifeThe Wharton SchoolGlenside, Pa, Us -
Executive Director Of Drexel CentralDrexel University Feb 2023 - Nov 2024Philadelphia, Pennsylvania, United StatesDriving a 50% improvement in institutional support capacity by streamlining Drexel’s one-stop service operations across multiple channels, ensuring high efficiency and alignment with quality standards. Establishing a robust quality assurance program to uphold service excellence in financial aid, billing, and registration processes, incorporating detailed monitoring and feedback mechanisms.Setting and managing performance metrics for the department, aligning staff goals with Drexel’s mission while proactively addressing high-level financial issues in collaboration with other university leaders. -
Director Of Drexel CentralDrexel University Aug 2017 - Feb 2023Philadelphia, Pennsylvania, United StatesImproved student service accessibility by reducing wait times by 73% and increasing response rates by 10%, creating a more responsive support environment. Led the launch of a student emergency fund, offering crucial financial relief during times of crisis and supporting equitable student support. Guided team development through enhanced onboarding and professional growth programs,which helped foster a skilled and empowered team environment. Built collaborative bridges with Financial Aid, Bursar, Registrar, and Advising departments, streamlining cross-functional operations for an improved student experience. -
Interim Director Of Drexel CentralDrexel University Mar 2017 - Aug 2017 -
Director, Customer Service Communications And TrainingDrexel University Jan 2016 - Mar 2017Philadelphia, Pennsylvania, United StatesGenerated significant budgetary savings by transitioning the Call Center from external vendors to an internal team, establishing financial sustainability and autonomy. Ensured the compliance and consistency of policies by overseeing the training, hiring, and management of the customer service team. Effectively managed operational and salary budgets, conducting regular reviews to maximize resource utilization. Developed the Division’s Quality Assurance Plan, setting and monitoring customer service standards to maintain high service quality. -
Associate Director, Communications And Marketing At Drexel UniversityDrexel University Aug 2014 - Jan 2016Philadelphia, Pennsylvania, United StatesEnhanced customer service quality by implementing quality assurance standards, with consistent call, email monitoring and feedback sessions. Utilized data analytics to drive service improvements and support timely, accurate communication. Strengthened collaboration with academic and enrollment teams to ensure the university’s offerings were accurately communicated, contributing to a clear and coherent messaging approach across departments. -
Learning And Technology Resources Trainer IiNorthern Virginia Community College Apr 2010 - Aug 2014Alexandria, VaFacilitated technology adoption for faculty, staff, and students by creating tailored training programs on current and emerging educational tools. Enhanced operational efficiency by transitioning the office to a paper-free environment, reducing supply costs by 50% and improving process speed. Supported faculty and student engagement by integrating diverse digital resources like MOOCs and Blackboard, ensuring alignment with educational needs and modern technology standards. -
Dc Teaching FellowDistrict Of Columbia Public Schools (Dcps) Oct 2009 - Apr 2010Washington, D.C.Supported fifth-grade students’ learning across all subjects by crafting lesson plans and assessments that met diverse learning needs through differentiated techniques. Developed materials that introduced students to technology, such as blogs and flip video cameras, allowing them to document and share their educational journeys, building foundational digital skills and engagement in their studies. -
Alumni Relations CoordinatorInstitute For Humane Studies Jun 2008 - Jun 2009Arlington, Virginia, United StatesStrengthened alumni community connections during a yearlong fellowship, expanding outreach into social networking and implementing talent management initiatives like dedicated onboarding and 360 performance reviews. Coordinated alumni networking events with targeted strategies to foster relationships, building a database of best practices to enhance engagement. Oversaw the accuracy and upkeep of a 10,000-person alumni database, managing data entry, updates, and reporting on alumniinteractions and event attendance to ensure meaningful, consistent communication. -
AssociateCharles G. Koch Charitable Foundation Jun 2008 - Jun 2009Intensive one-year program to train the next generation of nonprofit and higher education leaders. In addition to my full-time job at the Institute for Humane studies, I spent one 8-hour day per week attending lectures, participating in workshops, leading discussions, and working on projects to learn and practice all aspects of management theory. -
TrainerVerizon Wireless Mar 2004 - Sep 2007Trevose, Pennsylvania, United StatesDelivered a variety of instructional training courses to guide staff through new operating processes, software implementations, and procedural compliance standards. Collaborated with site management and the national training team to establish the Northeast Regional Operation Center Training Department, developing best practices, training protocols, and budgets, while building productive relationships with supervisors to ensure seamless training delivery across the region.
Robert Curran Skills
Robert Curran Education Details
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Higher Education/Higher Education Administration -
Post-Baccalaureate -
English
Frequently Asked Questions about Robert Curran
What company does Robert Curran work for?
Robert Curran works for The Wharton School
What is Robert Curran's role at the current company?
Robert Curran's current role is Sr. Associate Director of Organizational Engagement, Wharton MBA Student Life.
What is Robert Curran's email address?
Robert Curran's email address is ro****@****ail.com
What is Robert Curran's direct phone number?
Robert Curran's direct phone number is (215) 895*****
What schools did Robert Curran attend?
Robert Curran attended Temple University, University Of Pennsylvania, Temple University.
What are some of Robert Curran's interests?
Robert Curran has interest in Avid Cyclist, Education, Jazz Aficionado, Science And Technology, Home Brewer, Family Tech Support Specialist, Reader, Health.
What skills is Robert Curran known for?
Robert Curran has skills like Public Speaking, Nonprofits, Training, Event Planning, Research, Higher Education, Leadership, Teaching, Social Media, Editing, Project Management, Community Outreach.
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