Robert Curran Email & Phone Number

Glenside, Pa, Us

Philadelphia, Pennsylvania, United States

Driving a 50% improvement in institutional support capacity by streamlining Drexel’s one-stop service operations across multiple channels, ensuring high efficiency and alignment with quality standards. Establishing a robust quality assurance program to uphold service excellence in financial aid, billing, and registration processes, incorporating detailed monitoring and feedback mechanisms.Setting and managing performance metrics for the department, aligning staff goals with Drexel’s mission while proactively addressing high-level financial issues in collaboration with other university leaders.

Philadelphia, Pennsylvania, United States

Improved student service accessibility by reducing wait times by 73% and increasing response rates by 10%, creating a more responsive support environment. Led the launch of a student emergency fund, offering crucial financial relief during times of crisis and supporting equitable student support. Guided team development through enhanced onboarding and professional growth programs,which helped foster a skilled and empowered team environment. Built collaborative bridges with Financial Aid, Bursar, Registrar, and Advising departments, streamlining cross-functional operations for an improved student experience.

Philadelphia, Pennsylvania, United States

Generated significant budgetary savings by transitioning the Call Center from external vendors to an internal team, establishing financial sustainability and autonomy. Ensured the compliance and consistency of policies by overseeing the training, hiring, and management of the customer service team. Effectively managed operational and salary budgets, conducting regular reviews to maximize resource utilization. Developed the Division’s Quality Assurance Plan, setting and monitoring customer service standards to maintain high service quality.

Philadelphia, Pennsylvania, United States

Enhanced customer service quality by implementing quality assurance standards, with consistent call, email monitoring and feedback sessions. Utilized data analytics to drive service improvements and support timely, accurate communication. Strengthened collaboration with academic and enrollment teams to ensure the university’s offerings were accurately communicated, contributing to a clear and coherent messaging approach across departments.

Alexandria, Va

Facilitated technology adoption for faculty, staff, and students by creating tailored training programs on current and emerging educational tools. Enhanced operational efficiency by transitioning the office to a paper-free environment, reducing supply costs by 50% and improving process speed. Supported faculty and student engagement by integrating diverse digital resources like MOOCs and Blackboard, ensuring alignment with educational needs and modern technology standards.

Washington, D.C.

Supported fifth-grade students’ learning across all subjects by crafting lesson plans and assessments that met diverse learning needs through differentiated techniques. Developed materials that introduced students to technology, such as blogs and flip video cameras, allowing them to document and share their educational journeys, building foundational digital skills and engagement in their studies.

Arlington, Virginia, United States

Strengthened alumni community connections during a yearlong fellowship, expanding outreach into social networking and implementing talent management initiatives like dedicated onboarding and 360 performance reviews. Coordinated alumni networking events with targeted strategies to foster relationships, building a database of best practices to enhance engagement. Oversaw the accuracy and upkeep of a 10,000-person alumni database, managing data entry, updates, and reporting on alumniinteractions and event attendance to ensure meaningful, consistent communication.

Intensive one-year program to train the next generation of nonprofit and higher education leaders. In addition to my full-time job at the Institute for Humane studies, I spent one 8-hour day per week attending lectures, participating in workshops, leading discussions, and working on projects to learn and practice all aspects of management theory.

Trevose, Pennsylvania, United States

Delivered a variety of instructional training courses to guide staff through new operating processes, software implementations, and procedural compliance standards. Collaborated with site management and the national training team to establish the Northeast Regional Operation Center Training Department, developing best practices, training protocols, and budgets, while building productive relationships with supervisors to ensure seamless training delivery across the region.

Master Of Education - Med, Higher Education/Higher Education Administration

Post-Baccalaureate

Bachelor Of Arts, English