Robert Davalos Email & Phone Number

Washington D.C. Metro Area

• Provided complete customer service via email, phone and in person for current clients.• Developed and ran training programs for staff from all Baroo offices.• Managed a team of 13 in pet care service delivery and marketing. • Coordinated and participated in marketing events on Baroo's pet care services at various apartment properties.• Made social media posts to Baroo’s Facebook and Instagram.- Consistently earned individual bonuses quarterly.

Alexandria, Va

Recertification Administrator April 2012 – August 2014 • Brought the review time of recertification applications and activities by organizations for preapproval for recertification credit from a couple of months to 1-2 days.• Reviewed Human Resource related programs for approval based on HRCI Body of Knowledge.• Lead training programs with HR professionals on what activities can count for recertification credit. • Conducted audits bi-annually to ensure certificants are providing accurate information on recertification applications and recertification criteria and standards are being upheld.- Consistently earned individual and team bonuses annually. Customer Relations Representative March 2010 – April 2012 • Provided customer service to certified professionals and organizations using several media including, phone, email and maintained accountability for accurately and efficiently responding to all inquiries regarding all the Institute’s offerings.• Designed and lead the training program for new Customer Relations Representatives.- Consistently exceeded monthly, quarterly, and annual customer service goals.

Alexandria,Va

• Provided executive administrative support to the Chief Executive Officer. Managed complex and frequently changing calendar; scheduled appointments and made domestic travel arrangements; prepared and processed expense reports.• Oversaw the training and development of 6 team members. • Created and managed company website and patient data management software.

Arlington, Va

• Recruited new members into the partnership and managed current individual and business memberships.• Worked with small to large businesses in the area to get them to place advertisements in the Partnership’s newsletter, the “Buzz”, writing press releases for the “Buzz”. • Coordinated and managed such events as the, “Toast to Ballston/VA Square” and “The Ballston Farmers Market”.

B.A., Communications

COMPUTER SKILLS • Property Solutions Entrata PaaS, MRI X Real Estate Software, Salesforce • Proficient in Microsoft Suite (Excel, Word.

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