Robert Black Email & Phone Number

Tampa - Ocala Florida

Working as a Manager, I guaranteed operational excellence, high quality products, and maximum performance. Due to my excellent managerial, leadership and organization skills, I proficiently directed a high potential team of staff members and delivered expert advice to streamline end-to-end business operations and meet customers’ expectations. Besides, I contributed to the company by slashing redundancy/cost and maximizing consistency as well as customer satisfaction. I also achieved 45% YOY increase in revenue 2011-2019 by executing ecommerce program for marketing specific products/services as per client request.Key Accomplishments:*Successfully completed an internal quality program across Ocala, Tampa, India, and Philippines.*Streamlined key business activities, including human resource management, customer service, and quality control that significantly increased overall business performance.*Commended by executives for exceptional performance and won Culture of Quality award.*Enabled Ocala facility to exceed all monthly budget/financial objectives consecutively.*Held the credit of maintaining over 98 staff, client, and customer satisfaction, even during the closing process

Ocala, Florida Area

As for my expertise at Taylor Bean & Whitaker, I maximized customer satisfaction levels and loyalty by refining service delivery standards and promptly resolving complex issues. I spread all necessary tasks and was responsible for their timely performance that enabled me to demonstrate my leadership and organizational skills perfectly. I led client support team and exceeded all outlined objectives. I evaluated client satisfaction through weekly conference calls with brokers and quarterly surveys. I identified skills/knowledge gap issues and designed training sessions to meet customer satisfaction objectives and improve company’s image. I managed key HR functions, including hiring/termination, on-boarding, annual reviews, and daily issue resolution. Key Achievements:*Accomplished all significant challenges associated with the consolidation of four client services departments to the Ocala office, as a result exceeded financial and satisfaction objections.*Built and led internal IT team to ensure real time support provision of proprietary loan origination system.*Surpassed all client support goals as outlined in the corporate objectives by displaying excellent leadership and team work.*Achieved over 96% client and staff satisfaction during all quarter’s analysis.

Associate'S Degree, Business Administration And Management, General

Bachelor'S Degree, Industrial And Organizational Psychology