Robert Da Silva Email & Phone Number

Ontario, Canada

- Manage multiple projects while working closely with business leaders and the product team.- Lead NetSuite integration, implementation, and testing.- Maintain and optimize the NetSuite application.- Support Pliteq’s Global NetSuite users with defect resolution, report requests, customization, etc.- Provide support and user training across departments.- Support data import process and migration. - Create configurations and customization of NetSuite to meet the business needs.- Provide IT and systems support to other departments within the company as directed.- Create and maintain all user's accounts in NetSuite.- Assist in configuration and implementation of all aspects of NetSuite for production work orders, MRP, inventory, CRM, Finance, etc.

Ontario, Canada

● To be the first point of contact for a user base with varying levels of technical skill.● Ensuring the best possible experience for users through efficient and personable communication.● Supporting a mixed Windows and MacOS environment with a standard set of business-related peripherals to go along with them.● Administration and upkeep of an Office 365 environment.● Administration and upkeep of Active Directory via on-prem servers and Azure VMs.● Intune Administration and upkeep.● Keeping technical documentation up to date.● Logging issues in the company ticketing system.● Following established MAC policies.

- Assisted management in the Bar Program development - cocktail creation and product selection - at new Terroni locations.- Lead service recovery when necessary for consistency of quality customer service.- Maintain an extensive knowledge of products on the menu to maximize sales efficiently and effectively.- Training and developing new staff to the Teronni's standards to ensure the highest level of customer service.- Lead role in the daily operations of the bar, in order, to maintain a trust relationship with the customers.

Responsibilities: Management and development of the industrial product line, primarily but not limited to, Vaccum cleaners and Extractors machines.The life cycle of the product:- Studies and market analysis with comparative benchmarks;- Market research in different channels used for targeting actions, technical specification of new products and definition of the target market;- Development of new products; creation and definition of the technical specifications of new products to after-sales feedback and performance of the product on the market;- Sales forecasting, importing, and production planning;- Conducting workshops / technical-commercial training for the sales force;- Technical visits to customers - direct sales and resellers - aiming at dimensioning correct products and solutions;- Analysis of competitors, value and sales volume by product segment: market value, total market share and by product category;- Coordination of events, marketing campaigns, and launch of new products;

Sumaré, São Paulo

Responsibilities:- Application and Product Engineering- Project management- Requisition of new products- Tests with new equipment- Support in training and product presentations- Technical support to the Commercial Department and customers- Assembly of test bench- Creation and review of manuals and catalogs for new products- Creation of telemetry equipment configuration procedures- Energy Measurement Market Study and preparation of Market Share Report

Three Years - Advanced Diploma, Computer Networking / Technical Support

- Acquired extensive knowledge and hands-on experience in computer hardware, applied Internet technology, system diagnostics, local area.

Telecommunication Engineering, Computer Systems Networking And Telecommunications