Director Of Engineering
● Co-led a 75+ person team in a remote, multi-time zone, multilingual cloud-native portal project, serving 24K agencies and 60K users, achieving a 75% NPS and multiple awards.● Directed a global program delivering a Motor Digital Inspections solution 5 countries in Latin America and Asia, driving $320K in savings over 21 months.● Introduced AI-enabled testing, increasing test coverage and improving feedback cycles for 2 products in 4 countries.● Designed and implemented a continuous improvement framework for software engineering, enabling two teams to master six key practices within 13 months.● Achieved 99.93% system uptime with zero P1 incidents, a 40% reduction in defect density, and a 37% reduction in production defects backlog, improving risk posture and operational efficiency for a complex insurance policy administration system.
