Robert Diaz Email & Phone Number

Houston, Texas, United States

• Co-led a 75+ person team in a remote, multi-time zone, multilingual cloud-native portal project, serving 24K agencies and 60K users, achieving a 75% NPS and multiple awards.
• Directed a global program delivering a Motor Digital Inspections solution 5 countries in Latin America and Asia, driving $320K in savings over 21 months.
• Introduced AI-enabled testing, increasing test coverage and improving feedback cycles for 2 products in 4 countries.
• Designed and implemented a continuous improvement framework for software engineering, enabling two teams to master six key practices within 13 months.
• Achieved 99.93% system uptime with zero P1 incidents, a 40% reduction in defect density, and a 37% reduction in production defects backlog, improving risk posture and operational efficiency for a complex insurance.

Miami, Florida, United States

• Led the resolution of critical technology issues, elevating team morale, accelerating core implementations, and driving significant business value, earning recognition for turnaround capabilities and tackling.
• Consistently entrusted with high-stakes international assignments, including Acting CIO roles at both regional and local levels in two Latin American countries, demonstrating dedication and transformative leadership.
• Managed IT Strategy, Planning, and Reporting from 2014 to 2017, while overseeing in-market operations and serving as a key liaison between in-market CIOs, Strategy & Planning Officers, and regional and global business.

Caracas, Federal District, Venezuela

Managed a strategic project portfolio and oversaw development and operations across multiple domains, including digital channels (web, mobile), CRM, workflow, data, and business intelligence.

Caracas, Federal District, Venezuela

Held various roles such as Strategic Project Portfolio Manager, Digital Channels Manager, Information Security Manager, Business Performance Manager, Head of Group Health Underwriting, and Insurance Core Implementation Lead.

Master’S Degree, Management Information Systems, General, Msc In Systems Management

Bachelor’S Degree, Computer Science

Advance Business Administration And Management Program, Diploma

Advanced Program In Management Of Information Technology, Diploma

Advance Program In Innovation Management, Technological Development And Applied Research, Diploma