Robert Jackson Email & Phone Number

Greater Memphis Area

Component level troubleshooting and repair of professional audio electronics, telephone, intercom, and voice over IP network paging systems.

Handle warranty and non-warranty repairs for Focusrite products. Generate all refurbished (B-Stock) products under the Focusrite line for the US.Hands on quality control requests for all Focusrite products in the US.Component level troubleshooting and repair (mostly smd).High level soldering skills.High level audio testing skills (using Audio Precision systems, Klark Teknik analyzers, Oscilloscopes, NTI audio analyzers, and more).Handle repairs for Focusrite REDNET systems in the US.Report all quality issues directly to Focusrite engineers.Work with Focusrite Tech Support teams across the globe to troubleshoot and resolve issues.Train and oversee a dynamic team of repair technicians.Communicate with customers regarding repairs or, in some cases, product operations questions.Maintain and manage a large inventory of service stock products.Specialize in all Focusrite products.Quickly self-train and familiarize myself with any new Focusrite products as they are rolled out to full production. (including operations as well as circuit design, repair aspects, etc.).Parts sourcing , requisition, inventory control.Perform all product modifications/EC's in the US for Focusrite Products.Focusrite Product specialist for US distributor (AM&S).

Component level troubleshooting and repair for the following brands of professional audio equipment:Midas ConsolesKlark-TeknikBeyer Dynamic MicrophonesTurbosoundKV2 AudioMarshall AmplificationRandall AmplificationEden AmplificationVestaxFostexWharfedalePhonic(and others)

Component level troubleshooting and repairs for professional audio equipment brands under the American Music and Sound and US Music distribution contracts.(I reported to American Music and Sound as a full time temporary contract employee via Randstad, but basically performed the same duties as I did as a junior tech for AM&S).