Client Field Tech Svc Analyst, Site LeadDellOctober 2015 - presentSupervise Dell Desktop Services Team of 15 analysts spread over 8 site locations for Thermo Fisher Scientific supporting over 6000 employees and over 10000 assets as well as all software applications.Make sure that the work load is balanced properly across the team.· Point of escalation for Dell.· Check ticket quality, verifying tickets are up to date and are completed correctly.· Acting as a SME for the team· Doing RCA on Closed tickets.· Coaching Techs on any areas that they might need improvement on, this could be Technical, Process, Admin, Customer Service, etc· Approving time off for team, making sure client site is fully staffed at all times.

Managed desktop deployments at multiple locations including Wells Fargo, Waddell & Reed and UBS bank. Worked under contract as level 2 analyst for Del Monte Foods.