Robert Mccarthy Email & Phone Number

Dedham, MA, US

Boston, Massachusetts, United States

Boston, MA

Own full project life cycle to provide successful, efficient implementation and onboarding experiences for 25+ clients (including enterprise level lenders), realizing over $1M revenue for the company Partner cross-functionally with the Sales, Product, Development, and Customer Success teams to ensure customer needs are met and an optimal customer.

Boston, MA

Performs research by gathering data from a variety of sources, which may include operational data, metrics, and feedback from business partners.Analyzes information to identify trends, patterns, gaps and insights using descriptive analytics.Supports implementation of business process improvements. May own implementation and evaluation of smaller scale.

Waltham, MA

• Initiate value-added metrics to effect and enhance company profitability by templatizing and coordinating capacity reporting across company divisionso Analyze national trends on a semi-annual basis to evaluate expense.
• Create, maintain, and manage client-requested audits to ensure compliance with client best practices
• Produce and present analyses on company and client-based concerns:o Create individual employee scorecards and performance evaluationso Research client order patterns and prepare analyses regarding fee variances versus.
• Led a one-week Kaizen project, resulting in over $100k+ company-wide savings and creation of New Client Onboarding tracking system
• Produce pre-work reporting for 9 Kaizen events; track ongoing Kaizen event revenue savings
• Maintain Continuous Improvement visual management board:o Track and post progress of SWI Creation process across all Operating Divisions, track progress of new Partner Development Division (recruitment of new vendors.

Greater Boston Area

First point of contact and escalation for client operations for specific clients - ex. Citizens Bank, Digital Credit Union, and First Lenders Data among others - 39 total clients.Set up new clients; including their different specifications and nuances, followed by implementation training sessions to introduce those clients to our system. This includes.

Easton, MA

2nd assistant coach for Stonehill College Woman's Lacrosse, primarily focusing on the goal keeper position.

Coach goalies for all age groups from 5th to 11th grade. Have also branched out and assisted other Mass Elite coaches with their individual high school and college teams. Examples include Stonehill College, Needham High School, and Duxbury High School. Have experience as a goalie from playing for Mass Elite, varsity lacrosse at Xaverian Brothers High.

B.A., History, Philosophy Minor

Education record