Robert Mccarthy Email & Phone Number

Dedham, Ma, Us

Boston, Massachusetts, United States

Boston, Ma

Own full project life cycle to provide successful, efficient implementation and onboarding experiences for 25+ clients (including enterprise level lenders), realizing over $1M revenue for the company Partner cross-functionally with the Sales, Product, Development, and Customer Success teams to ensure customer needs are met and an optimal customer experience is achieved from initial sales handoff through onboarding until realization of business volume Coordinate with the Product Team and Software Developers to enhance company proprietary software so as to accommodate needs of new customers to guarantee product success and satisfaction Document and communicate project progress internally and externally, identifying platform and process inefficiencies and creating streamlined solutions Provide technical support and training to customers Created manual for colleague reference of proper techniques for onboarding new customers to company product. Mentor and support colleagues through one-on-one consultations, as well as remote office hours

Boston, Ma

Performs research by gathering data from a variety of sources, which may include operational data, metrics, and feedback from business partners.Analyzes information to identify trends, patterns, gaps and insights using descriptive analytics.Supports implementation of business process improvements. May own implementation and evaluation of smaller scale changes.Provides input to metrics used to determine operational performance, productivity, or other measures deemed valuable to the WC organization.Owns report development for reports. Recommends changes to, makes modifications, prepares, and distributes standard and ad hoc reports/dashboards. Assists in developing presentations and shares findings as well as recommendations.Receives, evaluates and responds to data-related inquiries by applying knowledge of data and business operations and obtaining information from various sources.

Waltham, Ma

• Initiate value-added metrics to effect and enhance company profitability by templatizing and coordinating capacity reporting across company divisionso Analyze national trends on a semi-annual basis to evaluate expense reduction opportunitieso Develop up to 7 daily predictive staffing models to improve company performance efficiencieso Calculate and deliver incentive compensation based on production and quality metrics• Create, maintain, and manage client-requested audits to ensure compliance with client best practices• Produce and present analyses on company and client-based concerns:o Create individual employee scorecards and performance evaluationso Research client order patterns and prepare analyses regarding fee variances versus historical data resulting in $500k+ increased revenue from top 6 clients.o Create and manage Data-Center for all Operations divisions and Client Relations division within Pro Teck, completing ad hoc reporting based on company priorities.o Generate company-wide reporting for margin tracking improvement purposes.• Led a one-week Kaizen project, resulting in over $100k+ company-wide savings and creation of New Client Onboarding tracking system• Produce pre-work reporting for 9 Kaizen events; track ongoing Kaizen event revenue savings• Maintain Continuous Improvement visual management board:o Track and post progress of SWI Creation process across all Operating Divisions, track progress of new Partner Development Division (recruitment of new vendors to Pro Teck system).

Greater Boston Area

First point of contact and escalation for client operations for specific clients - ex. Citizens Bank, Digital Credit Union, and First Lenders Data among others - 39 total clients.Set up new clients; including their different specifications and nuances, followed by implementation training sessions to introduce those clients to our system. This includes different client software platforms, such as FTP and RealEC integrations.Set up, coordinate, and attend monthly meetings with each client and create monthly status reports for all client orders.Analyze trends in order volume and inquire for new business opportunities where and when appropriate.Manage CS staff in regards to my client's specific needs and assist with any of their duties when necessary.Proactively analyze client issues and work with various Pro Teck departments to resolution.Pro Teck Real Estate Valuation Services; Customer Support, February 2009 - February 2011Interface with clients regarding the status of their work orders in a timely manner.Coordinate with vender to ascertain and resolve status of work orders Research public records to resolve and resume exigent casesCoordinate with client in regards to their order requirements and translate into system friendly dataMaintain portfolio management- including status updates of individual casesCSS Team Excellence Award: 2nd Quarter 2010

Easton, Ma

2nd assistant coach for Stonehill College Woman's Lacrosse, primarily focusing on the goal keeper position.

Coach goalies for all age groups from 5th to 11th grade. Have also branched out and assisted other Mass Elite coaches with their individual high school and college teams. Examples include Stonehill College, Needham High School, and Duxbury High School. Have experience as a goalie from playing for Mass Elite, varsity lacrosse at Xaverian Brothers High School (accolades available), and Saint Michael's College.

B.A., History, Philosophy Minor

Education record