Rob Downey Email & Phone Number

Chicago, Il, Us

I managed a team of up to 5 associates who steward client media buys throughout the campaign lifecycle, provided critical review and mentorship, while also ensuring individual growth through collaborative and achievable quarterly goals. - Implemented improvement across agency client teams by writing and training on SOP that covered campaign creation and maintenance, Bill reconciliation and payment, and delivery reporting, etc.-Organized, communicated, and led agency wide marketing operations trainings that included best practices on how to build out/edit campaigns within the Media Ocean Platform, troubleshooting error messages, reconciliation practices, investigating billing discrepancies, ect.-Planned and led Quarterly Workshop Trainer focusing on trust and rapport building across teams, the goal of which was to improve cooperation and morale during daily team member interaction.-Proactively tested out new modules within Media Ocean and putting together instruction decks for agency use.

Greater Chicago Area

Senior Operations Specialist (2020-2021)Account Rep II (2018-2020)Account Rep I (2016-2018)- Successfully brought on a new client with the help of an existing client referral during a pandemic when most companies and agencies are cutting marketing budgets.- Serve as the day to day client contact and subject matter expert of the Yokohama Tire and New Balance Channel Marketing Program.- Communicate and implement client marketing brand guidelines.- Develop and manage projects utilizing traditional marketing such as radio, television, digital media, events/sponorships to ensure on-strategy, on-time, and on-budget delivery. Contribute to the creative and strategic process, offering innovative and practical solutions- Initiate quarterly sales calls to dealers and promote sales growth by offering channel program incentives. - Establish and maintain rapport with external teams, developing and approving all ad layouts to ensure marketing brand standards.- Implement and track activities, adjusting as needed to maximize effectiveness and routinely reporting back on that effectiveness to Sales and Marketing management.

Chicago

First Look Appraisals is an Appraisal Management Company who has appraisers all across the country. The company's clients were mostly banks ordering appraisals for re-financing, investments, or purchases. Within the account management position, I was in charge of managing the appraisal process from start to finish. This included working with our assigning team and answering questions from our clients about the process of assigning an appraisal to an order they had placed on the website. Once an appraiser was assigned I would initiate contact with the appraiser to make sure they were reaching out to the appropriate person to schedule a date and time for the inspection. In this position I was the communication key between the client and the appraiser since per guidelines both parties could not know who each other were or contact each other during the appraisal process. Throughout the process I would update the client where the appraiser was and if there were any issues that occurred. One of the most difficult aspects of the position was to manage the appraiser due dates for the report to be turned in, typically we allowed up to 48 hours for the report to be completed after the inspection was done. If an appraiser was unable to upload the report within the 48 hours, the client would be notified and I would work with the appraiser in trying to provide a time frame when the report would be uploaded to the client.

Greater Chicago Area

Amtrav is a corporate travel agency with client across the country. Several of the clients include AIDS Healthcare Foundation, Pilgrim Studios, California Nurses' Association, etc. As a Travel Coordinator, my main objective was to check each travel itinerary to make sure everything was within company policy per account as well as do quality control check to make sure agents had everything included in the itinerary such as contact information, seat assignments, and special requests . Knowledge of Apollo was crucial as well as knowing how to navigate Amtrav's home software. If an itinerary was not in policy per the account notes, I would either email or call the appropriate contact person and advise if something was not in policy whether it be the price of the airline ticket, the car type or size, the hotel selection, etc. Once I received the approval I would push the itinerary through to be ticketed. If something was not approved, I would then reach out to the traveler and advise what had to be changed. Furthermore I did also book flights, cars, and hotels with clients. Another part of my responsibilities at Amtrav was to help our hotel specialist and send letters of authorization to hotels advising a client was checking in to a property and to use a certain corporate credit card.

Greater Chicago Area

contract positon- This involved reaching out to perspective students and talking about an opportunity about attaining their college education through online courses.

Greater Chicago Area

Avenir Publishing is a trade publication covering projects including stadium renovations, hospital construction, aviation, etc around the country. One of the main objectives of the position was to research press releases about projects taking place around the country and try to figure out what questions have not been answered. Once I had a strategy to find out more information about a particular project I would reach out to the company who was overseeing the construction and try to organize a phone interview. Typically these phone interviews were with CEOS and upper Management. By reaching out to Upper Management I was able to get a full scope of the project from a top down perceptive. After coordinating and completing the interview, I would then pitch the person for a list of their vendors and contractors to provide my sales team a chance to see if these companies involved in the project would like to be involved in doing an advertisement alongside the article.

Bloomington/Normal, Illinois Area

As a sales associate one of my primary roles was to greet customers as they entered the store and advise them of any promotions we were having at the time. Advising how sizes run, size checks for products in the back, ringing up purchases were several objectives I completed within the position. Another aspect of the job was to complete floor sets which we changed the products and updated them around the store and adjusted marketing for items we wanted to showcase

The first part of the internship was to meet with local business owners and provide a way to have them agree to be part of an online ordering service which would allow students to order delivery or pick up through the system. Once we had the businesses onboard we negotiated we would provide free advertising by promoting the daily specials on social media as well as providing promos during campus events. After we had the online ordering system set up, we then turned our attention to the study body on campus and used brand marketing to promote Campusfoods by sponsoring multiple events around campus such as pizza nights at dorms, special events on campus, etc. By working with other student organizations we were able promote Campusfoods as a free online ordering service to students living around the area.