Senior Technical Project Manager
(NCR 2011 - 2015) Certificate Management: Executed the organization, tracking and management of all processes around 1000+ Financial Institution Web -based Secure certificates. Led a small team in developing and administering Client 3rd party Secure Certificates from purchase through Validation. Primary contact for client facing escalation or certificate related incidents requiring immediate attention. Highly successful change-management throughout the re-integration of Secure Certificate reporting and management tools through 2 Corporate acquisitions. Success rate improvement from 89% up-time to 99.98% up time for all 1000+ customer Secure Certificates year over year.(Intuit 2007 - 2011) Task Management Team (TMT): Successfully reduced product install project cycle time by analyzing current process, gaps, and created a seamless process flow between Implementation services and Technical support. Completely re-designed the work distribution and communication between several functional teams with the goal of 100% customer satisfaction by means of establishing clear expectations and tangible milestones throughout the product installation cycle. Support Services: Managed Product and Process documentation for 100+ banking products; worked with several cross-functional teams to establish product install requirements and provide Standard Operating Procedure (SOP) documentation for each product. (Digital Insight 2006 - 2007) Project Manager: Responsible for the planning and implementing of our Internet Banking products. Initial contact with Client and internal stakeholders to establish project scope and milestones and establish expectations. Served as a Subject Matter Expert (SME) for the Cash Edge and LivePerson product suites.
