Robert Ebert Email & Phone Number

Redmond, Washington, United States

Seattle, Washington, United States

Seattle, Washington, United States

• Successfully orchestrated the migration to a new sanction screening system for the United Kingdom region, coordinating with a diverse team of 100 stakeholders. Gathered comprehensive requirements, managed project timelines, and implemented strategic cost-saving measures, resulting in $35 million in savings.• Spearheaded HTML coding efforts for the team's Wiki page refresh project, focusing on enhancing content presentation and user experience. Implemented design improvements and ensured seamless integration of updated features, aligning with organizational objectives and enhancing overall usability.

Bothell, Washington, United States

• Conducted regular status meetings, presentations, and reports to ensure stakeholder alignment on project objectives, scope, and milestones, utilizing Jira data to track progress and identify potential risks or delays.• Presented project timelines, progress, and outcomes to all tiers of the organization, ensuring buy-in and support. Including retrospect for projects post project completion to identify areas of improvement.• Expedited server provisioning, reducing timelines from 2 months to 1 week, resulting in significant cost savings and transparently communicating progress to stakeholders.• Directed the deployment and retirement of servers within Data Centers, overseeing tasks such as hardware delivery, rack setup, cabling, network validation, decommissioning, and hardware replacement.• Implemented process improvements and best practices, leading to increased project efficiency and reduced delivery times, resulting in an annual cost reduction of $500,000 through optimized hardware utilization.• Developed standards-based technical process documents to facilitate seamless onboarding for new team members, ensuring consistency and efficiency in project execution.• Leveraged GitLab/GitHub for configuration changes, enabling seamless collaboration across the team and ensuring successful code deployments.• Performed configuration adjustments during the provisioning process to align with Application Team pivots.• Proactively took RHEL training to better my knowledge after coming from a Windows OS only environment.• Established monthly business reviews with senior leadership, utilizing Jira data for data-driven discussions and decisions, fostering a culture of transparency and accountability.

Bothell, Washington, United States

• Managed 100 stakeholders, overseeing weekly provisioning of 200+ servers across 5 projects, utilizing Jira for tracking and ensuring organizational alignment.• Presented process improvements and cost-saving initiatives to senior leadership, gaining support and recognition. Presented this data via PowerPoint to teams and Senior Leadership Teams.• Advocated for stakeholders to have their servers provisioned, reducing timelines from 2 months to 1 week, resulting in significant cost savings and transparently communicating progress to stakeholders.• Decreased escalations, actively partnering with application teams and rebuilding trust with pro-activefollow-up for expedited project completion.• Established monthly business reviews, discussing challenges and updating project status with the senior.• Spearheaded Azure Active Directory verification project, leveraging Jira for tracking and ensuring organizational alignment.• Established monthly business reviews with senior leadership, utilizing Jira data for data-driven discussions and decisions, fostering a culture of transparency and accountability.• Partnered closely with application and infrastructure delivery teams to drive strategy, prioritization, and goal alignment, resulting in significant cost savings and improved operational efficiency.• Orchestrated collaboration with internal and external Splunk partners to optimize server provisioning, aligning with cloud marketplace strategy.• Instituted standardized technical process documentation to support the ongoing 'Rhythm of Business', streamlining the processes while maintaining uniformity and effectiveness in project implementation. Documentations were published to SharePoint and Confluence for version tracking.

Bothell, Wa

• Created comprehensive project plans, including timelines, resource allocation, risk assessments.• Conducted regular status meetings, presentations, and reports to keep stakeholders informed of projectobjectives, scope, and milestones to ensure team alignment.• Managed unexpected challenges effectively to minimize project disruptions and maintain timelines.

• Drove migration of monthly manual patching to automated process, reducing costs from 16 hours to 30 minutes per month. Resulting in $3000 savings per month.• Coordinated and led Microsoft Studios Business Intelligence team to migrating 100 physical on-premise servers to virtual machines in Azure Cloud and reducing costs by $400,000.• Facilitated and led the Microsoft Studios Business Intelligence team to migrate 100 physical on-premise servers to virtual machines in the Azure Cloud, reducing costs.• Managed the setup, deployment, application installs, and decommission of physical servers/virtual machines to enable machine learning to identify the Xbox’s services social media impact.• Created and updated technical server maintenance documentation, Troubleshooting Guides/Knowledge Articles, and team processes. This documentation was used to guide automation development.

• Actively investigated initial alerting to resolve potential impact before impact thresholds were met to services.• Partnered with internal/external teams to investigate and resolve impact.• Troubleshooting Guides/Knowledge Articles creation/modifications/decommission.• Successfully performed deployments that were outside Change Team scope. Such as, but not limited to, Pri-0 issues/patches and security issues.

• Successfully performed configuration changes (patching, certificates, app configurations, code deployments, password update, Active Directory modifications) to 5 environments (Partner, Cert, non-Prod, Prod, Test) and applications such as, but not limited to, Xbox.com and Xbox marketplace.• Consistent success with complex deployments with the ability to identify potential issues prior to deployment. Giving application teams the ability to resolve issues before the deployment window. • Created Key Performance Indicators for the team and published to leadership.

• Troubleshooting performed per Technical Guides/Knowledge Articles.• Escalated to Tier 3/Tier 3 Service Engineer SME needed.• Enabled/disabled servers from load balancers using F5 & A10.• Assisted Tier 3/Tier 3 Service Engineer Subject Matter Expert to resolve impact to Xbox Live services.

Microsoft

• Monitored 1K+ servers alerts within multiple environments and escalated as necessary for resolution.

• Improve As-Is sales to over $5 million annually.• Utilize KPIs ensuring maximum productivity from all department areas.• Oversaw the operation of the Tornado system, and creating documentation for use and troubleshooting.• Created new tray layout system that was then used on all the Tornado systems at Ikea Seattle.• Train employees how to use the Tornado.

19300 108Th Ave Se, Renton, Wa 98055

I was the Assistant Manager for the indoor soccer portion of the athletic club.- Create league schedules- Schedule referees- Organize rentals- Operate and oversee drop-in soccer sessions- Referee- Was the coach for the youth program we ran- Trained individuals and teams on technical on-ball skills

1025 Nw Gilman Blvd, Issaquah, Wa 98027

- Maintain all laser tag equipment- Operate rides- Perform basic arcade cabinet maintenance- Line cook

457 Sw 148Th St, Burien, Wa 98166

- Create detailed business plans to facilitate the attainment of goals and quotas- Manage the entire sales cycle from finding a client to securing a deal- Unearth new sales opportunities through networking and turn them into long term partnerships- Present products to prospective clients- Provide professional after-sales support to enhance the customers’ dedication- Remain in frequent contact with the clients in your responsibility to understand their needs- Respond to complaints and resolve issues aiming to customer contentment and the preservation of the company’s reputation- Negotiate agreements and keep records of sales and data

Renton, Wa

Youth soccer referee.Enforce the laws of the game, make binding decisions regarding the application of the laws of soccer. Worked in conjunction with assistant referees, who are in charge of watching the lines and ensuring the game is being played fairly.

Education record

High School