Robert Ebert Email and Phone Number
redmond, washington, united states
Robert Ebert's Location
Kent, Washington, United States, United States
Robert Ebert's Contact Details
Robert Ebert work email
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Robert Ebert personal email
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Robert Ebert phone numbers
About Robert Ebert
Experienced Service Engineer with a demonstrated history of working in the computer software industry. Skilled in Microsoft System Center Service Manager, Microsoft System Center Operations Manager, Elasticsearch, Visual Studio, Team Foundation Server, Active Directory, Sharepoint, Azure Portal, HP Integrated Lights-Out, Dell Open Manage Server Administrator, Outlook, Word, Excel, PowerPoint, OneNote, Password Updater, Remote Desktop Connection Manager, and IIS Manager.
Robert Ebert's Current Company Details
Microsoft
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Senior Hardware Engineer at Microsoft for the SCHIE Focus Lab Support team.
redmond, washington, united states
- Website:
- microsoft.com
- Employees:
- 189892
Robert Ebert Work Experience Details
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Senior Hardware EngineerMicrosoft Sep 2024 - PresentRedmond, Washington, United States
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Project/Program ManagerAmazon Aug 2024 - Sep 2024Seattle, Washington, United States -
Project/Program ManagerAmazon Oct 2023 - Feb 2024Seattle, Washington, United States• Successfully orchestrated the migration to a new sanction screening system for the United Kingdom region, coordinating with a diverse team of 100 stakeholders. Gathered comprehensive requirements, managed project timelines, and implemented strategic cost-saving measures, resulting in $35 million in savings.• Spearheaded HTML coding efforts for the team's Wiki page refresh project, focusing on enhancing content presentation and user experience. Implemented design improvements and ensured seamless integration of updated features, aligning with organizational objectives and enhancing overall usability.
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Technical Project Manager | Systems Design & EngineeringT-Mobile Mar 2021 - Jun 2023Bothell, Washington, United States• Conducted regular status meetings, presentations, and reports to ensure stakeholder alignment on project objectives, scope, and milestones, utilizing Jira data to track progress and identify potential risks or delays.• Presented project timelines, progress, and outcomes to all tiers of the organization, ensuring buy-in and support. Including retrospect for projects post project completion to identify areas of improvement.• Expedited server provisioning, reducing timelines from 2 months to 1 week, resulting in significant cost savings and transparently communicating progress to stakeholders.• Directed the deployment and retirement of servers within Data Centers, overseeing tasks such as hardware delivery, rack setup, cabling, network validation, decommissioning, and hardware replacement.• Implemented process improvements and best practices, leading to increased project efficiency and reduced delivery times, resulting in an annual cost reduction of $500,000 through optimized hardware utilization.• Developed standards-based technical process documents to facilitate seamless onboarding for new team members, ensuring consistency and efficiency in project execution.• Leveraged GitLab/GitHub for configuration changes, enabling seamless collaboration across the team and ensuring successful code deployments.• Performed configuration adjustments during the provisioning process to align with Application Team pivots.• Proactively took RHEL training to better my knowledge after coming from a Windows OS only environment.• Established monthly business reviews with senior leadership, utilizing Jira data for data-driven discussions and decisions, fostering a culture of transparency and accountability. -
Project/Program Manager | Technology Solutions ManagerT-Mobile Mar 2020 - Mar 2021Bothell, Washington, United States• Managed 100 stakeholders, overseeing weekly provisioning of 200+ servers across 5 projects, utilizing Jira for tracking and ensuring organizational alignment.• Presented process improvements and cost-saving initiatives to senior leadership, gaining support and recognition. Presented this data via PowerPoint to teams and Senior Leadership Teams.• Advocated for stakeholders to have their servers provisioned, reducing timelines from 2 months to 1 week, resulting in significant cost savings and transparently communicating progress to stakeholders.• Decreased escalations, actively partnering with application teams and rebuilding trust with pro-activefollow-up for expedited project completion.• Established monthly business reviews, discussing challenges and updating project status with the senior.• Spearheaded Azure Active Directory verification project, leveraging Jira for tracking and ensuring organizational alignment.• Established monthly business reviews with senior leadership, utilizing Jira data for data-driven discussions and decisions, fostering a culture of transparency and accountability.• Partnered closely with application and infrastructure delivery teams to drive strategy, prioritization, and goal alignment, resulting in significant cost savings and improved operational efficiency.• Orchestrated collaboration with internal and external Splunk partners to optimize server provisioning, aligning with cloud marketplace strategy.• Instituted standardized technical process documentation to support the ongoing 'Rhythm of Business', streamlining the processes while maintaining uniformity and effectiveness in project implementation. Documentations were published to SharePoint and Confluence for version tracking.
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Associate Project/Program Manager | Associate Technology Solutions ManagerT-Mobile Mar 2018 - Mar 2020Bothell, Wa• Created comprehensive project plans, including timelines, resource allocation, risk assessments.• Conducted regular status meetings, presentations, and reports to keep stakeholders informed of projectobjectives, scope, and milestones to ensure team alignment.• Managed unexpected challenges effectively to minimize project disruptions and maintain timelines.
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Xbox & Studios Operations Devops Data Platform Tier 3 Service Engineer | Project/Program ManagerMicrosoft Mar 2015 - Jan 2018• Drove migration of monthly manual patching to automated process, reducing costs from 16 hours to 30 minutes per month. Resulting in $3000 savings per month.• Coordinated and led Microsoft Studios Business Intelligence team to migrating 100 physical on-premise servers to virtual machines in Azure Cloud and reducing costs by $400,000.• Facilitated and led the Microsoft Studios Business Intelligence team to migrate 100 physical on-premise servers to virtual machines in the Azure Cloud, reducing costs.• Managed the setup, deployment, application installs, and decommission of physical servers/virtual machines to enable machine learning to identify the Xbox’s services social media impact.• Created and updated technical server maintenance documentation, Troubleshooting Guides/Knowledge Articles, and team processes. This documentation was used to guide automation development.
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Xbox Operation Center Tier 3 Service Engineer Subject Matter ExpertMicrosoft Apr 2014 - Feb 2015• Actively investigated initial alerting to resolve potential impact before impact thresholds were met to services.• Partnered with internal/external teams to investigate and resolve impact.• Troubleshooting Guides/Knowledge Articles creation/modifications/decommission.• Successfully performed deployments that were outside Change Team scope. Such as, but not limited to, Pri-0 issues/patches and security issues.
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Xbox Operation Center Change Engineer | System Administrator | Support EngineerMicrosoft Feb 2012 - Mar 2014• Successfully performed configuration changes (patching, certificates, app configurations, code deployments, password update, Active Directory modifications) to 5 environments (Partner, Cert, non-Prod, Prod, Test) and applications such as, but not limited to, Xbox.com and Xbox marketplace.• Consistent success with complex deployments with the ability to identify potential issues prior to deployment. Giving application teams the ability to resolve issues before the deployment window. • Created Key Performance Indicators for the team and published to leadership.
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Xbox Operation Center Tier 2 Analyst | System Administrator | Support EngineerMicrosoft Jun 2010 - Jan 2012• Troubleshooting performed per Technical Guides/Knowledge Articles.• Escalated to Tier 3/Tier 3 Service Engineer SME needed.• Enabled/disabled servers from load balancers using F5 & A10.• Assisted Tier 3/Tier 3 Service Engineer Subject Matter Expert to resolve impact to Xbox Live services.
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Xbox Operation Center Tier 1 Analyst | System Administrator | Support EngineerMicrosoft Aug 2009 - May 2010Microsoft• Monitored 1K+ servers alerts within multiple environments and escalated as necessary for resolution.
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Recovery Department Area Responsible/Tornado SpecialistIkea Group Oct 2004 - Dec 2009• Improve As-Is sales to over $5 million annually.• Utilize KPIs ensuring maximum productivity from all department areas.• Oversaw the operation of the Tornado system, and creating documentation for use and troubleshooting.• Created new tray layout system that was then used on all the Tornado systems at Ikea Seattle.• Train employees how to use the Tornado. -
Assistant Manager/Referee/Trainer/CoachRenton Athletic Club Apr 1998 - Oct 200519300 108Th Ave Se, Renton, Wa 98055I was the Assistant Manager for the indoor soccer portion of the athletic club.- Create league schedules- Schedule referees- Organize rentals- Operate and oversee drop-in soccer sessions- Referee- Was the coach for the youth program we ran- Trained individuals and teams on technical on-ball skills
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Laser Tag Technician/Cook/Games AttendantIllusionz Magical Entertainment Center Feb 2001 - Aug 20021025 Nw Gilman Blvd, Issaquah, Wa 98027- Maintain all laser tag equipment- Operate rides- Perform basic arcade cabinet maintenance- Line cook
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Account ExecutiveOmniserv Wireless Aug 2001 - Apr 2002457 Sw 148Th St, Burien, Wa 98166- Create detailed business plans to facilitate the attainment of goals and quotas- Manage the entire sales cycle from finding a client to securing a deal- Unearth new sales opportunities through networking and turn them into long term partnerships- Present products to prospective clients- Provide professional after-sales support to enhance the customers’ dedication- Remain in frequent contact with the clients in your responsibility to understand their needs- Respond to complaints and resolve issues aiming to customer contentment and the preservation of the company’s reputation- Negotiate agreements and keep records of sales and data
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Soccer RefereeSoccer Club Of Renton East Aug 1994 - Dec 1997Renton, WaYouth soccer referee.Enforce the laws of the game, make binding decisions regarding the application of the laws of soccer. Worked in conjunction with assistant referees, who are in charge of watching the lines and ensuring the game is being played fairly.
Robert Ebert Skills
Estate Planning
Small Business
Retirement Planning
Investments
Wealth Management
Securities
Insurance
Strategic Planning
Specialist Income For Life
Robert Ebert Education Details
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Liberty High SchoolHigh School
Frequently Asked Questions about Robert Ebert
What company does Robert Ebert work for?
Robert Ebert works for Microsoft
What is Robert Ebert's role at the current company?
Robert Ebert's current role is Senior Hardware Engineer at Microsoft for the SCHIE Focus Lab Support team..
What is Robert Ebert's email address?
Robert Ebert's email address is ro****@****tes.com
What is Robert Ebert's direct phone number?
Robert Ebert's direct phone number is +135242*****
What schools did Robert Ebert attend?
Robert Ebert attended Bellevue College, Liberty High School.
What skills is Robert Ebert known for?
Robert Ebert has skills like Estate Planning, Small Business, Retirement Planning, Investments, Wealth Management, Securities, Insurance, Strategic Planning, Specialist Income For Life.
Who are Robert Ebert's colleagues?
Robert Ebert's colleagues are Jeet Ruidas, Michael Munch, Fahim Shariar, Shivraj Gaikwad, Alexandru Barbu, Patricia Cook, Md Meraj Alam.
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Robert Ebert
A Passion For Learning, With Experience On Fast-Paced, Technical, And Complex Construction Projects Across The Bay AreaSan Francisco Bay Area2gmail.com, truebeck.com -
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