Promoted to Principle level within Microsoft Services aligned to top tier UK corporate accounts. Providing mentorship and guidance to help grow organisational capabilities, and actively engaged in the hiring and onboarding of new talent. Focused on building customers ability to use Microsoft technology, driving positive change and growth within their business.

Senior lead for service delivery of Microsoft Premier support services within top tier corporate accounts. Key responsibilities to drive customer satisfaction, grow the business and ensures successful adoption of Microsoft technologies both in premises and in the cloud. Working at CxO level, with account responsibility for multi-year strategic engagements, and ensuring value from customer investment. • Aligned key resources and help the business overcome significant challenges around Windows Server 2003 end of life as well as adoption of Azure services, which reduced costs while maintaining compliance standards.• Oversaw the Microsoft support elements of a complex SAP migration project, working with multiple partners and the customer to ensure technical risks were mitigated through advice and guidance engagements. This was a mix of consultants, partners and customer stakeholders. • Successfully supported a large construction customer through upgrade to Windows 7 and then subsequently Windows 8 in a 4-month timescale, and ensure risks were mitigated through a programme of assessment and technical readiness agreed with the IT leadership team. The accelerated timescales allowed the customer to adopt new collaboration technology enabling joint venture projects on government contracts, meeting security and compliance requirements.• Leading service delivery to deliver Windows 10 to a high profile legal firm, providing customer feedback to product engineering teams, as well as managing a challenging customer with limited internal resource. Working across the organisation which has internally challenging and complex ways of working to achieve mutual Microsoft and customer outcomes.• Engaged with leading infrastructure firm to drive the adoption of cloud technology. Aligned closely to infrastructure, programme management and architecture to ensure successful adoption of Office 365 based around real user scenarios.

Part-time personal trainer and fitness motivator. Helping clients feel confident on the gym floor by delivering personalised induction programmes based on their preferences and needs. Carrying out regularly safety, and hygiene checks around the gym floor area. Supported gym reopening after COVID-19 lockdown periods and ensured that members were able to understand new safety procedures. Providing 1:1 Personal Training to clients helping them achieve their fitness goals. Provided daily shift reports to ensure issues with safety, cleaning and other matters which affect the client experience were dealt with quickly.

Promoted to manage the delivery of end user support services at 33 sites within UK and Ireland (includes exec support for the Chairman’s Team) - Oversee all 3rd party vendor relationships for outsourced services - Direct Reports 8 - Indirect Reports 25 - Cost Centres 5 - Annual Budget £7 million • Project led all IT aspects of relocating Cadbury’s corporate head office from Berkeley Sq to a new office in Uxbridge - Identified and rectified a number of critical issues with this inherited project and worked as part of the overall Project Team with links into all areas affected by IT - Project successfully complete £500,000 within budget - Received positive feedback from both CEO and CTO • Successfully in-sourced an IT coaching service that was expensive and limited to the HO Exec community - Achieved a smooth transition, rolling out the service to the entire end user community in the UK and Ireland and reduced our costs by £100,000 pa • Managed all IT aspects of relocating Green & Blacks to Berkeley Square London - negotiated competitive prices for supplied hardware and the project was completed £80,000 under budget - Proactively assessed risk and initiated contingency actions

Formulated technical strategies to meet aggressive corporate objectives, acting as a business partner to a range of functions and delivering key projects, designed to deliver benefits to the business - Capital Budget of £500,000 - Operational Costs Budget £500,000 - Direct Reports 6• Successfully developed and implemented a 3-year IT roadmap which included a number of areas:• Led the IT part of a programme to refurbish the site laboratories, which included numerous moves, upgrading of the infrastructure and building a new computer room to house servers• Upgraded telephone system with a new network infrastructure and Avaya IPT system, enabling routing of internal calls via existing network - Reduced call costs and enabled the introduction of voicemail • Provided better mobility solutions through the use of Blackberry handhelds, enabling people to get their emails whilst travelling and also proving better mobile solutions for travelling users through the use of 3G cards• Implemented LIMS (Laboratory Information Management System) to eliminate manual processes and reduce admin work for scientists - Established a clear programme and process for the implementation of each laboratory based on company standards - Involved a significant amount of stakeholder engagement to ensure project status was communicated clearly - Overcame resistance to change and completed the project successfully, which delivered greater business effectiveness

Promoted to manage the in-branch IT systems and ensuring end-users at the global head office were fully supported at all times within core business hours - Accountable for support contracts with 3rd party developers • Oversaw the Group IS Team which managed company network, email and servers for the group head office and implemented numerous new processes around change management and availability management, which had a significant impact on the perception of internal customers and increased uptime to 95%• The developer for one of our key systems (Accommodation Booking) liquidated their company, so we had to manage the transition of the support & maintenance to a new provider • As a result of a Software Supplier closing down, created and issued an RFP - Managed the selection process, which resulted in an appointment that saved the business £60,000 pa and brought expertise that fixed many issues with code that the previous provider failed to resolve - Successfully created a stable platform which increased sales by up to 70% in some regions• As a direct requirement of the CEO, successfully implemented Blackberry Enterprise Services and MessageLabs Anti-Spam Filtering in just 4 weeks to enable managers to maintain easier contact when ‘on the road’ • Developed and implemented IT security policies based on ISO17799, which enabled the company to move to an e-ticketing platform with BA

Managed the delivery of end user technical support including IT Disaster Recovery for Europe and maintaining the server environments for all European locations - Direct Reports 4 (2 Help Desk Staff and 2 Support Engineers) • Implemented the Heat Call Logging System to allow tracking and reporting of work - Engaged team members’ support and used aspects from Six Sigma to help document the processes • As a requirement by the US Federal Authorities, designed and implemented a fully tested DR plan, capable of recovering all key business systems - Established in 9 months from scratch