Robert Eppich Email & Phone Number

Buffalo, NY, US

Buffalo, New York, United States

Buffalo, NY

Oversee and manage all aspects of innovative concrete resurfacing start-up – an entrepreneurial new venture that leverages new technology to deliver quality commercial and residential concrete refinishing services at a price competitive rates. Serve as sole owner, driving all client relations, sales, marketing, installation and customer service strategies.

• Leveraged keen understanding of instructional design principles in variety of critical projects with focus on elevating business growth capacity. Played major role in formulation of 40-hour Fiber Optic Service (FIOS).
• Crafted and delivered product technical training in prompt response to technical and marketing timeline conflicts.
• Devised gamification into corporate leadership curriculum to maximize critical activities included in coaching plan design, thereby triggering savings of $24M in annual in-service dispatches.
• Amplified PC configuration skills in customer support agents through development of key UI simulators.
• Spearheaded delivery of various high-profile programs to resolve ineffective union-management relations, leading to early union contract renewal as well as mitigation of $50M investment in contingency training.

Buffalo/Niagara, New York Area

• Guided talent management processes from recruitment through employee development to facilitate progression into top-talent technical trainers, developers, and instructional designers; expanded team capabilities to.
• Saved over $100K in contractor fees and expenses by introducing Presentation Skills program to up-skill sales engineering team by utilizing internal program delivery approach.
• Streamlined integration of 600 personnel as result of acquisition of large-scale IT service management company by designing key on-boarding program.
• Designed, piloted, and delivered crucial corporate training program to thousands of managers in order to minimize potential impact of work stoppages.
• Recognized for yielding outstanding performance in oversight of external customer service issues, leading to swift resolution of eight-week work stoppage.

• Spearheaded recruitment and ongoing mentoring of eight sales engineers to extend skills and progression into training professional roles. Engaged with cross-functional departments such as product development.
• Created 15+ technical courses for networking and security functions, leading to consistent 4.1+ Net Promoter Scores (NPSs) in courseware and above 4.5 in instructor ratings.
• Created multiple training simulators enabling highly technical network operators to cross train on legacy networks in support of global network troubleshooting.
• Achieved promotion into Technical Sales Training/L&D Manager role as result of excellent talent development results.

Buffalo/Niagara, New York Area

• MCI WorldCom Technical Consulting, Buffalo, NY/Walnut Creek, CASenior Applications EngineerUtilized technical private/public networking expertise to train and coach entire global sales engineering organization..
• Conceptualized and orchestrated virtual/classroom presentations globally to maximize sales engineers’ capabilities in product improvement and new technologies.
• Delivered outstanding consulting services to MCI solutions team of over 1K sales engineers.
• Identified impact of significant Multi-protocol Label Switching (MPLS) product enhancements and enabled technical sales organizations to rapidly deliver improvements to global clients.
• Designed and presented technical proposals to convince potential C-level executive clients to purchase proposed solution over prospective competitors.Manager of Enterprise Network EngineeringOversaw and delivered.
• Facilitated strategic training sessions for engineers and account executives to boost understanding of products and supported technologies, including multiple L2/L3 networking technologies and associated security.

Master Of Science (M.S.), Industrial Engineering; Major In Systems Analysis With A Minor In Economic Decision Analysis

Received an MS degree at GA Tech while interning as a Graduate Assistant to the Associate Athletic Director of Academics. This full.

Bachelor Of Math, Mathematics / Business Administration / Information Systems

Completed three internships at IBM Corporation (Freshman, Sophomore, and Junior years)