Develop and grow manufacturing customers within the territory by engaging customers in a consultative way and developing lasting relationships. Entrenched Grainger within customers’ businesses by providing goods and services and providing them with a business partner that has their best interests in mind. Created new relationships with existing accounts and installed VMI (vendor-managed inventory) at several accounts.

Effectively doubled the size of Will Call sales in 18 monthsShattered total sales goal in 2018 by 114% while increasing customer satisfaction through exceptional service.Achieved over 100% on all 2018 goals.Successfully relocated the store to new location while building new customer relationships.Successfully grew customer base by 30%.Successfully opened a new local operation in May 2015.Achieved all sales goals in 2015, 2016, 2017 by connecting with local HVAC Professionals, providing specialty parts and supplies for Lennox products as well as other HVAC brands.Empowered sales associates of the Profit Center Operation to include accountability for P&L management, the growth of sales and profits and responsibility for administration and bookkeeping essential to the operation of the branch.Integrated cost control measures and maintenance of company assets including safety control measures.Won the company-wide award for marketing adoption.

Mentored Customer Service Professionals while providing specialty loans to automobile owners.Deployed P&L management to accelerate the growth of profit.Empowered store associates to assume responsibility for administration and bookkeeping essential to the operation of the branch. Implemented cost control measures and maintenance of company assets.

Added Pest and Termite Control and Home Services solutions to the operation.Assumed General Management responsibilities of P&L, payroll, accounts receivable and accounts payable.Focused on operations and management of company assets resulting in increased company revenues over 500% in the first two years.

Mentored Service Management, Office Management, and all Administrative Staff, Route Personnel, Service Personnel, and Sales Professionals.Implemented P&L management to achieve profit goals.Trained administrative staff to be more efficient and responsible for administration and bookkeeping duties essential to the operation of the branch.Fostered new sales materials for sales and service staff to achieve their sales goals.

Managed the distribution of frozen food products within the specified geography.Utilized P&L, forecasting accuracy, inventory control, inspections, safety compliance, material handling, and warehouse operational skills to maximize effectiveness.Escalated up through the “ranks” from Route Manager, to Mentor, to Sales Manager Candidate, to Sales Manager, to the position of Location General Manager.Championed growth of sales and profit by increasing the number of routes and sales personnel by almost double.