I am the America's Field Service manager involved in providing exceptional customer service and growing our service revenue while increasing our customers ROI as they utilize QuadTech equipment.

Responsible for the entire Quality System including: ISO 9001 Quality System and Certification. ATEX, UL and CE Standards and Certification. Global Warranty costs with aggressive goals to decrease each year. New Product Development Process - Lean Design Methodology for both hardware and software design programs/projects. Manufacturing Quality Control. Coordinating cross functional quality improvement projects.Internal ISO Auditor.Continuous Improvement Manager: Plan, schedule and facilitate Lean initiatives. Schedule and Facilitate Kaizen Events.

Managed the Program Management Office and New Product Development Stagegate Process. Created a Portfolio Management process to prioritize the New Product Development Programs and apply resources appropriately. Managed several key new product programs and one high visibility installation of a key new product in a tight timeframe so that the procuct could be used as a key showcase site for a major industry conference in Vienna. Managed several engineering teams over the years (varied in size from 8-50+ engineers) that developed and supported new automation products for the printing industry.

Developed embedded control software for industrial control products - automotive and power distribution markets.