Robert Fain Email & Phone Number

Cybersecurity enthusiast with excellent problem resolution and critical thinking skills with 20+ years experience in the client-relations and information technologies in the hospitality industry. Team building, marketing, network analysis and communications experience coupled with technology and a specific focus on cybersecurity. Passionate about network security and continually learning new technologies/concepts in a corporate environment.Accomplishments● Optimizing technical service help desk tier 1-3 issue resolution● Collaborated with R&D in development, testing and deployment of new web-base and cloud-base software● Collaborated with Engineering in development, testing and deployment of new hardware● Developed and implemented new training program for all position in customer service, installation, and account management● Define and implement call center policies and procedures● Created Technical and operational manuals for Bartech employees and clients● Created corporate polices procedure database and guidelines for creating, modifying and decommissioning policies and procedures for all departments and divisions● Oversaw task force for IT implementation project, met with vendors, analyzed platforms, re-engineered business process, and trained end-usersExperties:Account Management, CRM, Customer Service, Organizational Development, Product Management, Project Management, Professional Services, Proposal Writing, Recruiting, Risk Management, Strategy, Training, Virtualization, Managed Services, Innovation

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  Director Of Customer Service

  Bartech Systems International

  Jul 2001 - Present - Las Vegas, Nevada, United States

  Manage installations, service operations and customer relations for North America, Central America, South America, all US Territories, and Virgin Islands territories● Manage CRM database● Collaborated with R&D in development, testing and deployment of new web-base and cloud-base software● Collaborated with Engineering in development, testing and deployment of new hardware● Developed and implemented new training program for all position in customer service, installation, and account management● Define and implement call center policies and procedures● Created Technical and operational manuals for Bartech employees and clients● Manage corporate polices procedure database and guidelines for creating, modifying and decommissioning policies and procedures for all departments and divisions● Oversaw task force for IT implementation project, met with vendors, analyzed platforms, re-engineered business process, and trained end-users● Assist Bartech System’s European, Middle East, African and Asian division customer and technical services departments when additional resources are needed