Robert Fain Email and Phone Number

Manage installations, service operations and customer relations for North America, Central America, South America, all US Territories, and Virgin Islands territories● Manage CRM database● Collaborated with R&D in development, testing and deployment of new web-base and cloud-base software● Collaborated with Engineering in development, testing and deployment of new hardware● Developed and implemented new training program for all position in customer service, installation, and account management● Define and implement call center policies and procedures● Created Technical and operational manuals for Bartech employees and clients● Create corporate polices procedure database and guidelines for creating, modifying and decommissioning policies and procedures for all departments and divisions● Oversaw task force for IT implementation project, met with vendors, analyzed platforms, re-engineered business process, and trained end-users● Assist Bartech System’s European, Middle East, African and Asian division customer and technical services departments when additional resources are needed