Manager in Digital Transformation Engineering Team. Experienced in building and managing teams to develop custom solutions for Salesforce and to build test automation on a Java framework that tests business workflows across multiple SAAS Web Applications that are integrated to support our CPQ / Quote-to-Cash process.

* Led a team of 8 to develop the business and functional IT requirements for integrating our commercial service parts ordering business with our PAAS / SAAS Salesforce service cloud. * Gained experience with TIBCO design patterns, and SAP ERP system. * Represented the IT domain for implementation of a Web Services REST API interface into third party payment system enabling a new revenue stream. Hands on with testing, solving an early critical interface issue. Gained experience with REST APIs and APIGEE tool. * Led a team of 6 and developed the business and functional IT requirements for "intelligent offers" and product catalog interfaces (REST, JSON, XML, SOAP) added to our consumer Salesforce CRM / Service Cloud. Our process re-design resulted in saved minutes off of agent call time. * Gained extensive experience with Salesforce objects such as Case, Account, other custom objects, Salesforce VF Pages, SOQL, REST APIs (like WebToCase), Continuation Framework, Governor Limits, Salesforce Admin pages, and Lean Six Sigma. * Simultaneously led team of 4 on the conversion of an employee customer advocacy tool (WeCare) from web to mobile platform (Cordova/jQuery). Provided the functional requirements and was the product manager for development sprints. Solution delighted our business Senior VP and I personally showcased the tool at the HP Discover annual event in Barcelona. * Gained experience with ioS/Android, HTML5/jQuery, App Deployment, Salesforce1, Mobile Security Gateway, OAUTH/SAML, HTTPS, and NPS.

* Developed and authored the functional requirements to implement 80 European and Asian regional capabilities into our HP Americas Consumer/Commercial hardware repair support system. * Led a direct team of 6 which was part of a 30 member cross-functional cross-organizational team. Overall project had 100 staff. Mentored two new analysts to complete analysis on time. * This re-engineering effort involved an n-tier Microsoft .Net load balanced web front end, a Oracle RAC DB, and a LINUX middleware with integration to two dozen plus other large systems via direct SOAP, API, ESB (enterprise service bus), and MS Service Bus connections. * Requirements gathered through day to day collaboration with business and IT colleagues representing UI, Finance, Supply Chain, Partner Portal, and Supplier Message Bus domains.

Tech Lead for the implementation of Business Objects reporting to replace direct ODBC access with standardized reporting. Performed the data analysis, user access setup and created the business intelligence security model and converted the reports for use by a dozen third party partners. Led the requirements and planning for the implementation of 180+ PCI DSS (Payment Card Industry Data Security Standard) standards to secure application handling of credit card data across our n-tier platform (Windows .NET, ASP, HPUX middleware, and Oracle DB). Gained experience in Authorization, Authentication, AJAX, HTTPS, credit card transactions, key vaults, cyber security safe practices (passwords rule and cross site scripting prevention, etc...), and reading Qualsys security scan results.

* Simultaneously managed multiple projects for upgrading and innovation of HP systems from n-tier architecture on a dedicated platform to shared systems using a variety of technologies such as VMware, Citrix, Oracle, and SQL Server, KSH Scripting, Business Objects Enterprise, Business Objects Crystal Reports, SQL query, etc... * Gained IT experience with database sizing and planning, load balancing infrastructure, and hardware acquisition. * Learned and practiced ITIL / ITSM methodolgies. Gained business understanding of warranty entitlement, contracts and renewal process, as well as IT portfolio planning and presenting my product roadmaps.

* Designed, Architected, and Developed several systems in the area of third party warranty/trade billing, Install Base Customer Reporting, and Warranty Amortization. Key responsibilities were technical architecture, specifications, and configuration management. * Took on addtiional responsibilities to oversee the whole project, set coding standards, approve all UX designs, and interface with the business stakeholders on the roadmap. Implemented the leading n-tier design patterns of the day. * Developed code in Microsoft Visual Studio with ASP. Deployed on IIS. Designed the data model, contributed advanced SQL Scripts, and optimized SQL performance for ~500GB of data and 200+ users. Gained experience with IIS, ASP, HTML, CSS, Apache and JavaScript.