Bobby Firestein Email & Phone Number

Baltimore, Maryland, United States

Business Development Strategy: Implement new business development strategies by leading all sales performance activities; executed company sales process; managed coaching and evaluating sales team.Branding/Marketing: Partnered with Marketing, identifying and improving brand and product awareness.Business Insight/Presentations: Provided market insight on new and existing products; created presentations/pitches to sell products and services to new and existing customers.Client Satisfaction/Experience: Partnered with Client Services to understand and plug gaps in customer satisfaction; collaborated with Operations and Sales team to resolve client issues.Training/Value Proposition: Led and coached Sales Reps on productive options to message and address challenges by clarifying objections, emphasizing value, and working through differences, then arriving at positive outcomes.Market Research: Leverage market knowledge and competitors to identify and develop Full Sail Media.Strategic Planning/Innovation: Built and executed strategic quarterly and annual market plan to sell innovative products, including use case and targeted customers.Sales Administration/Performance: Managed Sales Administration function and operational performance reporting, including scorecards, streamlining processes and systems, updating CRM, advising senior management on maximizing business relationships, and creating environment where customer service flourishes.

Alexandria, Virginia, United States

Assisting / educating customers and prospects with implementing sustainable practices with their experiential graphics, marketing material and direct mail. Sharing my many years experience in the graphic arts industry and sustainability with others.

Washington D.C. Metro Area

My role has been to insure we are forward thinking as we provide superior customer service to all of our clients, everyday.▪ Sales/Customer Experience: Led sales growth and client expectations; delivered daily production challenges and day-to-day business management; owned daily, weekly, and monthly sales goals; oversaw and managed daily customer service on granular basis, addressing issues in real-time. ▪ Built and oversaw Account Services team of 5 Account Managers, delegating clients and prospects; oversaw pricing and costing; managed on-time delivery of final, completed products; continually met or exceeded client expectations; created exceptional sales growth from new and existing clients. ▪ Spearheaded marketing and prospect outreach; created marketing team, attended trade shows, and established email marketing and social media presence. ▪ Created sustainability mission by offsetting 100% of Ecoprint's carbon footprint; navigated carbon offsets by taking measurable emission results and carbon footprint; offset by negotiating energy credits with utility suppliers, planting trees through managed reliable sources, and reducing overall waste and recycling.▪ As 1st printing company in US offering Post-Consumer Waste paper, collaborated with paper mills to create Ecoprint branded recycled paper options; recruited clients with sustainability mission; educated clients and prospects on sustainable alternative sources for paper and other materials. ▪ Procured 100% of operational power from wind energy; led to exposure of organizations focusing on green initiatives, such as PEW charitable trusts, Conservation International, Oceana, and Nature Conservancy; increased sales revenues.▪ Designed systems for HR issues with clear, concise rules and guidelines; eliminated fluctuating applications of employee decisions; negotiated final employee manual and implementation with payroll provider.

Washington D.C. Metro Area

Over 15 years experience working with clients and prospects in a variety of positions, customer service, production planning and account management. Several years employed by S & S Graphics, Colorcraft of Virginia and BANTA Corporation. Gathered industry knowledge allowing my transition to operating and owning my own business in 2003.

Bs Graphic Arts & Photography, Printing Management

Activities and Societies: Tau Epsilon Phi Fraternity

High School Diploma