Robert Pipes Email & Phone Number

Greater Chicago Area

Team Leader - Led efforts to stabilize the system environments by implementing process controls and checkpoints, significantly reducing implementation defects which in turn decreased client escalations. Used project management techniques and routines to decrease delayed deliverables and increase client satisfaction. Implemented team metrics to objectively measure, evaluate and learn from our outcomes.Led client consultation and development efforts to upgrade website and systems.Lead of technical resources on multiple clients that collected over 4 million dollars in ongoing fees. Serves as a resources and advisor to other technology managers nationally on changing legislation and system upgrades.

Greater Chicago Area

Executed systems analysis and configuration for large market clients

Greater Chicago Area

Developed Quality Assurance focus and skills working with several Health administration clients in both an implementation and ongoing-relationship capacity on proprietary software platform.Built and maintained positive reputation as a valuable colleague that could deliver results and manage complex challenges in high-stress environment.