Robert Fraser Email & Phone Number

Bradford, United Kingdom

London, United Kingdom

Watford, United Kingdom

• In my current role I have delivered IBM WCS based Enterprise solutions for PVH Group EU (Tommy Hilfiger & Calvin Klein), Wolseley. Hotter Shoes and Bouyges Telecom.
• Delivery of new EComm enterprise platform for Tommy Hilfiger and CK EU (Amsterdam based). This involved the delivery of new SAP, PIM and Payment services based on WC v8.
• Vendor and contract management of technology suppliers and delivery of WC based solution to support Hotter DE expansion programme
• Execution of programme governance and status reporting to CxO levels
• Bid management for multiple successful pitches

Edinburgh

I provided programme delivery and consulting services in the following areas:Web analyticsContent Management

London, United Kingdom

• Current responsbilities include the delivery of an IBM based commerce system encompassing order management and web front end as well as integration of these systems into the existing M&S estate.
• Execution of RFI/RFP's
• Management of multiple on-offshore resource groups
• Delivery business process mappings & cutover plans
• Delivery of payment and fraud business processes and solution for M&S multichannel platform
• Integration of multichannel proposition to EPOS

Staines

• I have provided programme and senior IT management expertise on a number of projects and organizational changes.
• Successfully managed the delivery of multiple online and backoffice life and health insurance programmes
• Delivery of re-engineered backoffice sales and marketing processes
• Delivered using a combination on and off shore technology staff using SCRUM
• Resource forecasting and vendor contract management for 2011 programme.

• Delivery of multiple SAP based projects for Access LLP, the technology provider for Glasgow City Council (GCC). The projects under my direction were extremely political and scrutinized at the very highest levels of the.
• Delivery on time and to budget of employee and manager self serve using SAP Internet Portal, including the management of application and infrastructure tracks of the programmes.
• Management of stakeholder relations including GCC, Trade Union, multiple heads of service and associated organisations.
• Succesful execution of change and communications plan
• Introduction of new of new project methodology and work practices to the Access LLP organisation.

• Delivery of BPO program that transitioned Dell Online backoffice processes to Eclerx, an Indian based outsourcing group. This was delivered one month ahead of schedule.The program also involved the discovery of current.
• Leadership of around 40 program resources based in India and EMEA to define and obtain sign-off on as-is business processes, creation of business cases and program plan
• Delivery and senior management approval of future state business process architecture
• Program management of the project. I delivered the program three weeks ahead of an already aggressive schedule with zero reported business issues

• This three month contract involved the delivery of business architecture framework and requirements for BSKYB’s customer correspondence system. This involved investigation of all current correspondence touchpoints.
• Documentation, investigation and approval of current/future state business requirements and supporting processes for BSKYB’s correspondence system. This included invoice creation, issuing of license details and other.
• Development of manual correspondence UI and adherence to accesability standards. The user journey was developed using UML with screen behaviour documented using the Balsamiq screen mock-up tool

• I provided business architecture and consultancy services to FSM, a boutique media, sales and marketing agency. This involved the development, discovery and documentation of as-is and to-be processes using workshops.
• Documentation, investigation and approval of current/future state business requirements, processes and application inventory.
• Evaluation and of custom and off the shelf CRM system solutions against the future state process map. Presentation of business and technical risks with infrastructure recommendation of options to board.
• Investigate, collate and prioritise requirements and associated business processes for Greenfield e-commerce offering (launches Autumn 09).
• Development of user flows and screen design using wireframe and screen mockups in a JAD environment
• Creation of software and testing requirements specifications using UML (Use Case, Activity and State machine modelling)

• Successfully managed a team of fifty resources to deliver a new web platform to EMEA on time and under budget ($5m) using Agile methodology. The role involved negotiating and obtaining consensus with business.
• Built stakeholder consensus on final design with business managers and development teams without impact on schedule or budget
• Successfully influenced senior business stakeholders on the benefits of future state infrastructure and associated process change.
• Management of external suppliers on scope and budget over the full project lifecycle
• Development of content management processes
• Implementation of significant process and role change within the internal user base

I led team of consultants, business analysts and subject matter experts globally to deliver a new sales and marketing application suite to the APJ region. This change impacted over 3000 internal users as well as Dell’s external customers in the APJ region. My personal responsibilities included the delivery and management of business transformation through.

Lead the EMEA Online Requirements Management Organization. Owned all EMEA Online improvement initiatives and partnered with US to deliver Global application enhancements.Led Dell’s Global Online Configurator redesign project. Decreased leakage by 10% and increased Revenue per order by $10+.

Managed team of co-located and offshore Developers and business/requirements analysts tasked with redesigning the Relationship Online web sites, resulting in higher sales force efficiency and online electronic order penetration. Created and managed highly acclaimed “Quick Impact” program. Managed Online Project Portfolio, drove several major initiatives.

Responsible for delivering blue chip web sites and giving technical lead to the development team. The client sites I was responsible for included Hewlett-Packard, Cable & Wireless and the Foreign Office Consultancy to compnay clients. Presentations at Board level

Development Team Leader - Internet Business Soution's (London 1996-1998): Provided consultancy, pre-sales and development of e-commerce focused projects

Provision of business system software

Msc, Electronics And Electrical Engineering

B.Eng, Physics & Electronics