Driving use of Microsoft Azure to secure the networkEngineering in support of workstations and mobile device securitySupport of Crowdstrike and other internal security tools

Provide appropriate access to internal and external information resources.

Ed-tech support in computer lab supporting adult literacy and technology. Assist instructors.

Provide IT desktop support for hospital’s technology infrastructure. Help manage large and small scale migration projects, systems, upgrades, performance tuning and monitoring of desktop applications/systems. Help set and implement long-range technical direction and support for operating systems, applications and corporate standards.

Supported a variety of MS desktop operating systems (Win 2000/NT/9x) in a variety of city user environments. Provided admin support for MS Exchange and print servers.Point of contact for customers for helpdesk, desktop and various server account needs.Network documentation and diagramming

● Compaq laptop and desktop configuration and network connectivity support. ● Customer support of deployed workstations and network systems as needed. ● Backup help desk support as needed for clients. ● Server Installations and configurations according to specified procedures. ● Experience in rapid workstation deployment software. ● Updating company website using MS Visual Interdev and Frontpage 2000.

Implemented the rollout of Windows 95, Windows NT Workstation 3.51 and 4.0, including service pack upgrades and data migration though the use of Ghost software, hard drive duplicator, and manual installation.. ● Helped create a ""standard Windows NT desktop image"" for Duke/Fluor Daniel, Charlotte office. ● Supported 250 internal customers with software and hardware problems. ● Worked with the Network, Email, Lotus Notes, Workstation and Server teams to resolve issues at second level support. ● Supported the server team with password resets and account lockouts. ● Supported Office 97, Lotus Amipro, Lotus 123, Lotus cc:Mail, Lotus Notes 3 and 4