• Delivered a $4m IT project portfolio across multiple initiatives, delivering against business case targets, and milestones – initiatives include a new Claims Management System, Finance initiatives, Exposure / Aggregations application and Managed the execution of a cost saving programme for the business• Implemented a robust project management framework for Software Development Lifecycle (SDLC), improving project transparency and governance• Led a cross-functional team of Project Managers, Business Analysts, Developers, and Testers, delivering regular Steering Committee and management reports, resulting in enhanced transparency and stakeholder confidence

Claims Management System Stabilisation Programme Manager• Led a programme of activity to stabilise the Claims Management System, working closely with the business to prioritise initiatives and improve stability• Successfully managed the £0.9M budget, establishing the programme’s governance structure and appointing resources to the programmeUnderwriting Analytics Project Manager• Delivered an InsureTech 3rd party peril data into QBE’s core underwriting platform using Application Programme Interface (API) to empower underwriters to make data-driven real-time decisions, and improve their quote response times to customers• Managed £0.3M budget and coordinated the team of internal and multi-vendor resources using Agile (Scrum)Digital Media and Divestment Project Manager• Launched a digital media proof-of-concept project, creating a cloud-based repository for customers, QBE, and Third-Party Agents, resulting in and improvement in the process efficiency of claims• Successfully managed the divestment of a Long Tail Disease project – re-aligning focus and closure of all activitiesData Analytics Portfolio Manager• Led a team of 15 with a budget of £2m to deliver a portfolio of 10 high impact analytics models, enabling data-driven decision making, uncovering financial benefits of c.£7.2m• Re-planned and shaped the portfolio, agreeing business priorities, and minimising wasteful activitiesClaims Fraud Project Manager• Successfully delivered a Claims Fraud solution into QBEs Claims Management System (GuideWire) and Data Services repository (DataMart) reporting solution, which assisted with the optimisation of fraud detection processes• This was a business focused, £250k budget project, using a multi-Vendor delivery that optimised the business processes for referring claims by Claims Handlers (c.500) to the Claims Fraud team for investigation

Managing the delivery of a cost reduction programme across Serco’s Corporate Shared Services • Work alongside the Shared Services Executive team to initiate their wider Transformational goals • Designed the governance & reporting structure; setup, lead and manage the programme’s PMO

Headed a Portfolio of 10 Projects and directed the recovery of a multi-site Virtual Contact Centre programme• Directed c.£4m multi-site, multi-contract, 2,000 agent Contact Centre programme; leading 35 resources and suppliers; migrating telephony to a virtual contact centre and end user computing devices• Managed multiple Senior Executives and external suppliers• Managed 8 Project Managers delivering multiple ICT projects, providing expert advice and coaching to encourage the adoption of project management best-practises• Reviewed the delivery of IT Portfolio Management at the London Borough of Enfield from contractual obligations to project delivery performance, recommendations and Portfolio maturity• Developed portfolio proposition and thought leadership material for the Consulting practice

Led, managed and reviewed 22 contracts across Serco’s global portfolio• Total Contract Value of c.£4.7bn; 17% of Serco’s forecasted Revenue for 2014• Delivered on time and within budget: Contractual Obligations, Financial and Operational performance review, and executive management reports to senior stakeholders (Serco’s Exec and non-Execs)• Led stakeholder engagement meetings with CEO’s, Managing Directors, Contract & Finance Directors• Peer reviewed, managed and quality assured project deliverables and resourcesProduced lessons learnt across Serco’s Business lifecycle i.e. bidding, transition, operations and customer relationship• £250k of sales for the Consulting business

Global Programme Lead - Serco 25Led and delivered the founding of a new global charity and global engagement campaign.• Worked alongside the Director of the CEO’s office to deliver the Global Executive members’ vision; reporting progress & achievements to C-level stakeholders• Led a global programme team, from inception to delivery. Providing thought leadership and delivering engagement strategies for 122,000 employees across 42 countries, including the delivery of an online social media platform which had >1 million page turns and >250,000 visitors• Managed £1.2 million budget, tracked and monitored actuals vs. forecast budget, and led commercial negotiations with suppliers

Guys & St. Thomas’ Pathology Services Procurement diagnostic LeadLed an investigation into the joint venture’s under-performing procurement processes• Engaged and led operational teams to capture and agree the ‘as-is’ business processes; Analysed data and produced a baseline summary of the current procurement processes• Set a priority of initiatives with the leadership team to deliver business process changes and a set of recommendations to C-Level stakeholders to improve performance• Resourced Business Improvement specialists to conduct further analysis and deliver change

Project LeadManaged the consolidation of Serco’s UK Divisions.• Worked closely with board members’ to deliver their vision; reported progress to C-level stakeholders and successfully delivered savings of c. £10M• Led and delivered a robust business case, designed the governance structure, planned and managed the critical path activities including delivering a meaningful consultation period to those affected • Managed 7 Project Managers across 8 work streams (incl. SAP change) and their inter dependencies to restructure 50,000 employees, consulted with 2,500 employees, of which 400 were made redundant Project Manager - Acquisition Business Case• Managed 5 Directors to deliver a target operating model and the potential benefits of the acquisition (Finance, IT, Procurement, Events & Travel, HR) • Delivered and presented the business case to C-level stakeholders. This was an integral part of the due diligence process which led to the successful £350M acquisition of Intelenet BPO Other responsibilities include:• Producing the Lean & Business Efficiency infrastructure and its delivery across Serco’s 3 UK Divisions & Group Corporate Centre• Produced Board level communications for my Director

Assignment highlights:Transition Manager - London's Cycle Hire Scheme• Developed and delivered the Cycle Hire Scheme’s transition approach to ‘live’ service for 8 programme workstreams• Managed the control centre with the client during the ‘go-live’ night, which saw the distribution of bikes across the network and commissioning the services into ‘live’ operation for this high profile initiative for this high publicity launch; Delivered ‘transition closure’ recommendations to the operational leads and Contract Director Lean Analyst - UK Border Agency (UKBA)• Analysed and measured existing end-to-end complex workflow processes and established a robust baseline of current operational performance - analysis and recommendations were accepted by the client• Facilitated workshops with key decision makers / operators to identify waste and process improvements• The Delivery team successfully implemented changes that reduced time to deliver a case from 21 to 2 days; 20% improvement of ‘right first time’ cases; increased throughput of cases by 100% by FTEWorkshop Facilitator - Kent Fire and Rescue Service• Facilitated a workshop to consider the alternative options to the Communities and Local Government FiReControl Programme with 15 members of the KFRS Senior leadership team which delivered a consensus of opinion and recommendationsProject Manager - Serco Group: Managed the consolidation of the Cost of Change and Cost Synergy submissions saving c.£10m; Designed and produced the programme’s framework for delivery. Responsible for ensuring the 8 programme work stream leads delivered on time; Produced and delivered stakeholder communications for the Programme DirectorProject Manager - Highways AgencyManaged the delivery of documentation for the Agency so they could carry out Medium Risk Gateway reviews internally – at the time the only Agency to achieve this; Produced strategic board papers on behalf of my client for discussion at the Agency Board meetings

• Responsible for delivering an online amateur and ship radio licensing system to citizens and consumers as part of a wider complex ERP implementation programme• Worked closely with external agencies, internal policy and operational teams and wider stakeholders• Successfully managed the delivery of a multi-channel communications campaign including a batch run of more than 120,000 letters and licences• Secretariat for the sub-cabinet level committee for the Spectrum Planning Group for the London 2012 Olympic and Paralympics Games;• Advised on Project Management best practice and business processes for radio spectrum for the UK section of the 2007 Tour de France

• Delivered project documentation, governance and management of the business requirements for the £1.5M video conferencing project for Youth Offenders• Effectively communicating project progress and requirements to stakeholders; • Management, tracking and delivering reports on project risks, issues, and actions; • Documenting, delivering and managing the business requirements to the IS team; • Delivered stakeholder communications internally and to external parties

Project Managed the implementation of the organisation’s Document Management System (Livelink) for the West Coast Route Modernisation programme; Assigned and prioritised clear areas of responsibility to internal analysts, external consultants, and to the business; Conducted regular meetings with suppliers and clients to ensure projects were progressing according to the time, cost and quality requirements; Communicated the company’s IT Strategy to varying levels of management.

The Choice Group is a multi-million-pound event management company delivering international events for pharmaceutical companies and their delegates.• Utilised Internet technologies to drive efficiencies from within the business and to drive more effective communications to customers and their delegates;• Delivered a robust and scalable IT infrastructure; • Reviewed existing IT support contract and appointed new provider; • Supported the European and US satellite offices with their businesses and utilisation of technologies