Robert Goady Ii Email & Phone Number

• Provide thorough support and problem resolution for customers.
• Maintain composure and patience in face of difficult customer situations.
• Achieve Top Rankings in call metrics, including Call Duration, AHT [Average Handle Time], Average Number of calls per shift [25/shift], customer satisfaction rating, and Call fix Ratio.
• Research issues on customer accounts, internet equipment issues, and data connectivity issues.

Houston, Texas Area

• Increased performance by 40% via continual service updates and white glove point of contact.
• Improved customer experience by replacing existing equipment with devices with performance and lifespan guaranteed for 5 years, while also reducing the amount of equipment needed.
• Maintained hardware performance, network connectivity, and software updates for 15+ Nursing homes and 300+ employees
• Provided all new hires with equipment and appropriate training on tools.
• Diagnosed issues with nursing home-critical hardware and software, including laptops, desktops, tablets, wifi routers, network connection issues, switches, VOIP, and station-specific systems.

Houston, Texas Area

• Achieved Sales Targets: $7-10M in product sales revenue annually
• Proficient in assessing complex customer problems with Outside the Box solutions.
• 2 x Microsoft Sales MVP
• Frequent collaboration with Team members, Departments, and Competitors.
• Recognized achievements of Sales Associates and Department Goals
• Improved the Windows Store ranking from #450 in the company to #13 in sales

Houston Area, Texas

• Maintain capital assets including physical inventory, software, and licenses.
• Format PCs and Macs on the Company Network.
• Serve as the coordinator for email addresses, network accessibility, and licenses.
• Conduct tests on apps and websites for Quality Assurance and client compliance.
• Conduct compliance audits and monitor compliance with company policies.
• Facilitated physical relocation of corporate office.

- Report to the Regional Loss Prevention Manager - Supporting external theft shrink initiatives in a multi-unit environment. - Detect and apprehend shoplifters. - Identify and gather intel on Organized Retail Crime groups and communicating this information to the RLPM and ORC Field Manager. - Partner with the store teams to identify theft trends- Control &.