Implementation Manager
CurrentManage onboarding and implementation of new customers (midsize through Enterprise) to our secure HIPAA compliant, HiTrust certified SaaS email platform.• Oversee our onboarding process from technical discovery, setup, check-in, ending with success meetings• Provide a white-glove customer experience to give them everything they need to achieve success• Manage client handoffs coming from Sales, then again to Customer Success Manager and Support• Be a subject matter expert in email security and our products for our customers and CSM team• Collaborate with product team and engineers on bugs and customer feedback feature requests