Rob Goldsand is a Senior UX Researcher at Microsoft. Colleagues describe them as "I highly recommend Robert Goldsand as a candidate for employment. Robert was employed by the Information Resources & Technology (IRT) Department at California State University, Sacramento as a Documentation and Marketing Assistant. In his position as a Documentation and Marketing Assistant for the IRT Service Center, Robert was responsible for providing support in creating technical documentation for different software, services and processes, create video tutorials to be used as a resource for students and/or faculty of the university, create Marketing Materials for the Service Center, update webpage content, teach student technology workshops and provide assistance at the Faculty & Staff Resource Center when needed. Robert has excellent communication, customer service, and technical writing skills and is quick to learn new technologies and software applications. Robert also assisted in different areas of the IRT department including supporting faculty and staff at the Faculty & Staff Resource Center where he provided support with FSRC services, equipment and software which include: video editing software and digitizing equipment, learning management system training of Blackboard for students, Office 2010 support and other general computer support. In addition, Robert developed documentation for various technology applications used by the university and software which include: SacSend (campus messaging system), Blackboard (learning management system), Office 2010, and Pinnacle Studio Video Editing Software to name a few. Robert follows direction effectively, is reliable and works very well independently. He takes initiative by providing suggestions in areas where improvement may be needed and gets the job done. Robert possesses expertise in various areas of technology and has the ability to learn new applications and systems quickly. He has the technical and communication skills to be an outstanding employee. Robert would be a great asset for any company and has my highest recommendation."