Robert Gordon Email & Phone Number

San Ramon, Ca, Us

Responsible for maintaining production stability and platform uptime equal to our name, directing the teams responsible for real time incident detection, critical incident command, control and resolution. Creating and supporting the processes and teams responsible for incident and problem management, root cause determination and resolution. Teams: Global NOC, Incident Management, Problem Management.

San Ramon, Ca, Us

Key Responsibilities* Manage and develop the NOC team through mentoring, education and leading by example* Oversee the hiring process to ensure the brightest talent is coming in* Develop & Maintain NOC SLA levels; Own the service alert/outage process; Own root cause analysis; Document standard operating procedures & methodologies* Provide production network and systems surveillance performing moderately complex fault management and configuration tasks in support of customers and customer supporting systems.* Provide accountability to senior leadership for operational effectiveness of the NOC team, identifying opportunities for improvement, administration of sound business processes, and harvesting cross-functional working relationships* Thoroughly monitor network/systems, documenting network events, and performing network and systems configuration changes* Take corrective action in response to alarms and traps* Primary contact for vendors, service providers, carriers and partners* Coordinate NOC work schedules and assignments

San Jose, California, Us

The Manager of the TiVo Network Operations Center is responsible for day-to-day health and uptime for all TiVo services. As the leader, I am responsible for maintaining and improving service uptime, headcount growth, personnel management, and service stability. Additionally, this role is responsible for handling either planned or unplanned maintenance events.Responsibilities: - Direct and grow a team of engineers who work to analyze and maintain service stability by documenting policies and best practices in a 7x24x365 operation. - Own the day-to-day health, uptime and reliability of all network, server, storage, and ancillary infrastructure to fulfill the mission of unyielding site stewardship - Work closely with cross functional teams to negotiate requirements, specifications, schedules, quality, and technical acceptance criteria - Work closely with engineering, project management, operational and engineering peers to develop innovative technical solutions that meet TiVo’s needs with respect to functionality, performance, scalability, and reliability - Work with regional leads to establish organizational goals and meet recruiting objectives, - Participate in recovery from and forensic examination of major site incidents - Develop reports and feedback to inform technical solutions that meet design needs

San Jose, California, Us

Managed/maintained TiVo’s 24x7 Infrastructure and application stack. I proactively monitored and resolved application, system or network incidents affecting TiVo services quickly and ensure maximum availability and performance.

South San Francisco, California, Us

Provided technical assistance for use of Stripe's API and customer service for all other issues.

Designed (in collaboration) and developed Hero's Gate, a forced-perspective roguelike for iOS.

Us

Developed C# code for customer solutions on a professional services basis. Notable projects included: A membership management suite (C# in WPF) for a consortium of national and multinational health clubs. In addition to general server-side and client-side code, I was primarily responsible for modifying the client-side app to use peripherals such as a bar-code scanner, credit card scanner/signature pad, and electronic ID card reader.A project management application (C# in Silverlight) for a major European NGO. I provided data validation and query/save interceptor logic on top of IdeaBlade /EF, and worked with a group on the conversion of displays written under an old framework to an implementation of Caliburn called Devforce Application Framework (DAF).A data management system (C# in WPF) used by agencies to manage their regulatory programs and processes in a single, consolidated database. I designed a system by which data entities could be extended at run time via the addition/modification of custom-defined attributes, as well as a library allowing end-users to define and use custom SQL-style data tables without the need to modify the underlining database or EF classes.Provide specialized technical support for software licensees (non-PS customers) via email and forums.

Used C#.NET to modify a proprietary IVR (interactive voice response) platform, creating a Windows service which maintained the menu and business automation logic for self-service telephone sessions.

Us

As a key member of the company's email archiving project (ProMail), worked closely with product management and the development team to design, develop (using C# with .NET and ASP.NET for different components), test and implement an off-site email archiving and policy-compliance solution for customers seeking to meet government or internal regulations. Participated in the Agile development process as a scrum lead, and contributed to the technical specifications document for each project segment.

I supervised 20 employees in two locations and was responsible for managing restoration of service on all portions of Excite@Home’s 4.2 million subscriber broadband network, including thousands of routers, switches, servers and circuits.

Developed team of web-hosting support specialists from 5 members sharing a single role to 20 members in three separate positions. Supervised team responsible for technical and customer-service issues for customers of webhosting, e-commerce, email and automated DNS services.

My primary responsibility was the maintenance and monitoring of scripts which automated collection of reports from many different vendors of financial data, loaded this data into our database, and created customized reports for our clients. Secondary responsibility included general IT tasks.

In addition to standard cafe tasks shared by all employees, I was responsible for ordering and maintaining inventory of all food and food services items.

Education record

Education record