Robert Green Email & Phone Number

Wallingford Connecticut

Milford Ct

New Canaan Connecticut

Managed a team of 50 employees including cooks, servers, tray line, and cashiers. • Ensured compliance with an annual operating budget of $2 million. • Served the needs of 130 patients, a 150 seating capacity cafeteria and a total of 800 meals per day. • Worked closely with Dieticians to create special menus. • Served as point person for maintenance and update of KRONOS Time Management Payroll System. • Established and communicated goals, using performance metrics and customer/patient surveys. • Use data collection, analysis and trending to take a proactive versus reactive response to problems and opportunities, utilizing it as a baseline for continuous improvement and customer excellence. • Focused efforts on cost efficiencies, productivity and increased profit margins. • Hired, trained, coached, and developed high performance teams with a focus on service excellence. • Assisted with the planning and organizing of major events. • Oversaw purchasing, inventory planning and replenishment to meet with production forecasts, while minimizing excess inventory. • Helped implement Apple Employee Recognition Program. • Raised customer satisfaction levels to 90 percentage (Press Ganey) on a consistent basis. • Received several Certificates of Appreciation with Monthly and Quarterly Award Programs.

Managed a team of 100 employees to address the needs of 220 patients and 1,000 cafeteria meals per day. • Worked in collaboration with Food Service Manager to reduce costs, maximize productivity and increase margins. • Established a philosophy of customer excellence by using surveys to measure satisfaction levels in key categories. • Developed and implemented strategies and training linked to survey data. • Planned special events including all meal preparation and servers for over 100 guests. • Ensured compliance with housekeeping, hygiene, sanitation, and safety standards, as well as professional presentation and ambience of cafeteria.

Bachelor Of Business Administration (B.B.A.), Foods, Nutrition, And Related Services

Activities and Societies: Servitium Club

Education record

Education record