As a problem solver, work completely and accurately under time constraints and deadlines and communicate effectively, both in writing and in speaking, with customers, co-workers, and various business contacts in a courteous and professional manner. Track network system health by reviewing a baseboard management controller (BMC) that monitors the physical state of network servers and other hardware devices, communicate with the system administrator and support personnel to ensure proper determination, implementation and escalation of corrective action. Responsibilities include opening and tracking trouble tickets using SAP and Remedy software for various customers, answering incoming telephone calls, responding to network alarms and customer emails, and documenting/updating customer account data.

Manage procurements for vendor services and supervise projects at property sites. Manage project plans; prepare annual budgets and forecasts, along with monthly performance and variance reports. Perform regular inspections of properties, manage alterations, maintenance and reconditioning s. Control planning, budgeting and supervise the operating and capital expenditures. Oversee the collection of rents, payment of expenses and compliance of lease terms. Respond to all required legal notices, problems, concerns and ensure compliance with all rules and regulations.

As a BA analyze relevant data, which may include business processes, software used, annual revenues, employment, or expenditures and interview managers and employees while observing their operations. Define the nature and extent of the business problem. Develop solutions to the problem through documentation and or oral presentations regarding findings. Make recommendations based on the nature of the organization, the relationship it has with others in the industry, and its internal organization and culture. As a project leader, set goals, meet with upper management to define specific objectives. Plan and coordinate activities, quantify resources needed and determine estimates for time frames. Gather, analyze, and create business requirements and functional requirements.

Project Manager/Business Analyst /Programmer: Study and analyze business-related problems faced by company, synthesize information from many sources, i.e. interview owner and workers on daily jobs and functions and recommend solutions. Review client’s computer system. Create teaching aids for owner on how to use management tools (i.e. MS Project, MS Excel, and MS Power Point). Reorganize data storage processes using MS Access by implementing an online inventory database using ASP programming and VB tools.

Project Manager for Expense Department of a major Insurance client: Manage support team of fifteen individuals who provided multi-tiered technical support for client’s expense department IT processing of Accounts Payable, Travel Expense, Check/Document Imaging, Fixed Assets, Treasury and payroll transfers and Expense Management Reporting system. Prioritize problem call-ins of all business groups supported. Liaison between IBM engagement manger and the business organizations to ensure projects are in progress and on-time. Communicate weekly with clients on accountable scope. Develop and maintain all project documentation, i.e. project charters, scope, project plans status reports and support resolutions.Coordinate release lifecycle of projects, including development/test activities. Control release team meetings, issues and facilitate solutions pertaining to the lifecycle process. Resolve conflicts between team members.

Project Manager for insurance registration system; responsible for planning, scheduling, and controlling all activities and managing objectives of project. Mentored 12 employees in technical and operational aptitude. Create Project feasibility demonstration to upper management on ROI and business delivery of project. Lead development of new DB2 registration Data base applying efficiencies learned from ERWIN tools. Develop project requirements, schedules, team tasks, and tracking project metrics. Developed design and code for VB 5.0 sub-system to test the capability of the registration system.

Provide team leadership and project management for multiple, highly complex IT projects from $35K to $1.2 million, through all phases of project management life cycle and ensuring that projects are completed in a timely manner. As an account manager, leading 15 technical consultants at various customer sites, coordinate and integrate team and individual efforts and also build professional relationships with clients and sales associates of company. Oversee client change management functions of on site consultants; provide support and technical interviewing of new prospective consultants. Determine and or contribute estimates for time frames, quality and quantity of resources required to implement projects. Log, track and escalate high priority project issues impacting ability to deliver quality products according to planned results. Ensure that project deliverables are defined well, given an assigned owner and measure activities and continue to track them.