• Conducted the strategic planning, development, and execution of IT initiatives to enhance operational efficiencyby 25%.• Led a multidisciplinary IT team supporting over 800 users across multiple locations, fostering a culture ofcollaboration, innovation, and continuous improvement.• Spearheaded the transition to a hybrid cloud infrastructure, optimizing resource allocation and reducing operationalcosts by 25% while improving scalability and flexibility.• Oversaw team deploying cybersecurity measures including Azure multi-factor authentication, Sophos cloud endpointprotection, and security training, resulting in a 50% decrease in security incidents and 100% clear HIPAA compliance.• Directed the deployment of new EMR systems and telehealth platforms, driving a 40% increase in patientengagement and improving healthcare delivery outcomes.• Managed the IT budget, ensuring capital and operational expenditures were aligned with project timelines and goals.• Enhanced operational resilience by managing disaster recovery plans, leveraging cloud-based backup and failovertechnologies to ensure data integrity and business continuity.

• Led IT infrastructure management for a Federally Qualified Health Center, aligning operations with strategic goals andsupporting 700+ users across 7 offices.• Managed a 10-member technology team, overseeing server and network management, and cybersecurity.• Spearheaded Microsoft Teams phone migration and Internet provider cutover, delivering on time and within budget.• Revamped procurement and invoicing processes, saving $100k in the first year and improving operational efficiency.• Aligned IT with the strategic finance roadmap, enhancing financial planning and accountability.• Standardized Active Directory for nearly 1,000 users, boosting network efficiency and security.

• Led the migration to Microsoft Office 365, reducing business outages by 80%.• Administered Active Directory, managing user rights, permissions, and security.• Designed and deployed the Meraki MX, MS, & AP infrastructure.• Configured and maintained Windows Servers, including domain controllers and file servers.• Deployed Hyper-V hosts with clustering for improved server performance.

• Diagnosed and resolved a variety of system and network issues, enhancing performance for 400+ users.• Configured and implemented WSUS for efficient patch management, ensuring system security and compliance.• Provided exceptional customer service and technical support, conducting thorough investigations to ensure timelyproblem resolution.• Developed user-friendly training materials to improve end-user proficiency in Windows and Mac OS.

nage networks and business line applications for diverse industry clients. • Enhance server and workstation performance, perform restores, implement recovery procedures, handle performance tuning and conduct regular system backups. • Ensure hardware specifications and software meet business requirements. • Configured and installed Windows Small Business Servers, optimized servers for virtualization, and configured RAID arrays. • Built, configured, administered, and upgraded multiple operating system networks for over 20 clients.

• Troubleshoot, diagnose, and repair network printers and scanners. • Provide administrative assistance to attorneys, paralegals, and support staff in a large patent and trade law firm. Assist with word processing, mailing, printing, and scanning. • Produced print and scan projects on a daily basis.