Robert Guevara Email & Phone Number

Washington, DC, US

Washington, District Of Columbia, US

• Conducted the strategic planning, development, and execution of IT initiatives to enhance operational efficiencyby 25%.
• Led a multidisciplinary IT team supporting over 800 users across multiple locations, fostering a culture ofcollaboration, innovation, and continuous improvement.
• Spearheaded the transition to a hybrid cloud infrastructure, optimizing resource allocation and reducing operationalcosts by 25% while improving scalability and flexibility.
• Oversaw team deploying cybersecurity measures including Azure multi-factor authentication, Sophos cloud endpointprotection, and security training, resulting in a 50% decrease in security incidents and 100% clear HIPAA.
• Directed the deployment of new EMR systems and telehealth platforms, driving a 40% increase in patientengagement and improving healthcare delivery outcomes.
• Managed the IT budget, ensuring capital and operational expenditures were aligned with project timelines and goals.

Washington, District Of Columbia, US

• Led IT infrastructure management for a Federally Qualified Health Center, aligning operations with strategic goals andsupporting 700+ users across 7 offices.
• Managed a 10-member technology team, overseeing server and network management, and cybersecurity.
• Spearheaded Microsoft Teams phone migration and Internet provider cutover, delivering on time and within budget.
• Revamped procurement and invoicing processes, saving $100k in the first year and improving operational efficiency.
• Aligned IT with the strategic finance roadmap, enhancing financial planning and accountability.
• Standardized Active Directory for nearly 1,000 users, boosting network efficiency and security.

Washington, District Of Columbia, US

• Led the migration to Microsoft Office 365, reducing business outages by 80%.
• Administered Active Directory, managing user rights, permissions, and security.
• Designed and deployed the Meraki MX, MS, & AP infrastructure.
• Configured and maintained Windows Servers, including domain controllers and file servers.
• Deployed Hyper-V hosts with clustering for improved server performance.

Washington, District Of Columbia, US

• Diagnosed and resolved a variety of system and network issues, enhancing performance for 400+ users.
• Configured and implemented WSUS for efficient patch management, ensuring system security and compliance.
• Provided exceptional customer service and technical support, conducting thorough investigations to ensure timelyproblem resolution.
• Developed user-friendly training materials to improve end-user proficiency in Windows and Mac OS.

• nage networks and business line applications for diverse industry clients.
• Enhance server and workstation performance, perform restores, implement recovery procedures, handle performance tuning and conduct regular system backups.
• Ensure hardware specifications and software meet business requirements.
• Configured and installed Windows Small Business Servers, optimized servers for virtualization, and configured RAID arrays.
• Built, configured, administered, and upgraded multiple operating system networks for over 20 clients.

Washington, DC, US

• Troubleshoot, diagnose, and repair network printers and scanners.
• Provide administrative assistance to attorneys, paralegals, and support staff in a large patent and trade law firm. Assist with word processing, mailing, printing, and scanning.
• Produced print and scan projects on a daily basis.