Robert Gunn Email & Phone Number

London, Gb

London, United Kingdom

* Portfolio owner of African, European, Middle Eastern & South Asian Interline Partnerships. Manage and develop existing accounts and establish new partnerships within these regions* Facilitate the exchange of commercial contracts and pricing between internal stakeholders and external partners* Responsible for filing rates in software programs, ensuring contracts remain valid and adhering to all legal, security and customs regulations to ensure full business compliance* Support the… Show more * Portfolio owner of African, European, Middle Eastern & South Asian Interline Partnerships. Manage and develop existing accounts and establish new partnerships within these regions* Facilitate the exchange of commercial contracts and pricing between internal stakeholders and external partners* Responsible for filing rates in software programs, ensuring contracts remain valid and adhering to all legal, security and customs regulations to ensure full business compliance* Support the delivery of the partnerships team strategy from a commercial and operational perspective* Accountable for all communications with partner airlines, reviewing account performance, assessing performance against deliverables, reporting high level results to senior executives and facilitating in-person meetings with internal teams and external partners Show less

Vancouver, British Columbia, Canada

* Managed the in-terminal day of operations at Vancouver Airport: ensured a positive and seamless customer experience for up to 19,000 passengers on up to 150 flights per day* Co-ordinated irregular operations, cared for customers in challenging and stressful situations, providedleadership and made consequential decisions in a timely manner* Managed and coached a workforce of 400 unionised employees, enforced standard operating procedures and audited for compliance* Allocated… Show more * Managed the in-terminal day of operations at Vancouver Airport: ensured a positive and seamless customer experience for up to 19,000 passengers on up to 150 flights per day* Co-ordinated irregular operations, cared for customers in challenging and stressful situations, providedleadership and made consequential decisions in a timely manner* Managed and coached a workforce of 400 unionised employees, enforced standard operating procedures and audited for compliance* Allocated and adjusted employee work position allocation, according to availability and business need* Conducted investigations into procedural non-compliance, security breaches and customer complaints and facilitated meetings with employee's union delegates. Provided coaching and/or enacted disciplinary procedures* Met with customers regarding service failures and operational disruptions for the purpose of customer recovery. Applied conflict management techniques when managing disruptive and intoxicated passengers Show less

Vancouver, British Columbia, Canada

* Set up a new branches' air cargo freight forwarding capabilities* Provided quotes, processed bookings, submitted customs clearance documents, generated invoices and organised the pickup, delivery and storage of air freight* Monitored shipment progress and updated all stakeholders accordingly* Established and developed relationships with airlines, warehouses, trucking companies, other company

Nelson, New Zealand

* Collaborated with ground staff, engineers, pilots and ramp agents to achieve on time departures, while maintaining a high safety culture* Provided hospitable customer service and implemented airline regulations* Proactively responded to situations that arose on the aircraft, maintained high situational awareness and represented the national carrier of New Zealand with pride during a challenging global pandemic* Endorsed on the Q300 and ATR72 aircraft

Auckland, New Zealand

* Responsible to the Captain for the safety and customer experience of 174 passengers across two cabins of service* Managed four Flights Attendants on each flight, lead the team in in-flight emergencies, ensured standard operating procedures were adhered to, delegated tasks and conducted employee appraisals* Co-ordinated on-time departures, built rapport with frequent fliers, maintained a high awareness ofemergency procedures, provided first aid, served meals and drinks to… Show more * Responsible to the Captain for the safety and customer experience of 174 passengers across two cabins of service* Managed four Flights Attendants on each flight, lead the team in in-flight emergencies, ensured standard operating procedures were adhered to, delegated tasks and conducted employee appraisals* Co-ordinated on-time departures, built rapport with frequent fliers, maintained a high awareness ofemergency procedures, provided first aid, served meals and drinks to passengers and completed daily trip reports* Endorsed on the B737, B747 & A380 aircraft Show less

Graduate Diploma In Science, Geography

Bachelor Of Commerce - Bcom, Double Major In Operations & Supply Chain Management And International Business

Certificate In Airline, Travel & Tourism And International Flight Attending

2011 Flight Attendant Student of the year