Robert Hagens Email & Phone Number

United States

Greater New York City Area

Commercial Laundry Consultant and Hotelier with 20 years experience. Extensive OPL (On premise laundry) experience, Commercial Laundry Operations, Consulting, New Construction, Overhauls.Services: Develop high-level business relations and high-impact laundry projects utilizing my vast experience leading both small and large teams. Generate new business ideas for struggling laundries. Detailed examination of all elements and structure determining complete operational costs, cost per occupied room, Food and Beverage costs, labor analysis, and in-house costs versus outsourcing comparisons with the clients best interests including advantages and disadvantages with High Level reporting for owners and investors for best determining current and future interests. -Observe operations and make recommendations for improvements.-Determine linen abuse and unaccountable losses and recommend and implement resolutions for reducing and eliminating costly problems. -Improve efficiency. -Reduce costs. -Train staff - Improve efficiency, improve employee moral. -Analyze workflow, develop and implement procedures for increased production. -Analyze Washroom - Wash formulas, proper loading, final ph levels extending life of linen.-Analyze purchasing - Linens, Chemicals, Parts, and related operation supplies to ensure best possible bottom line and ROI for owners and investors. -Review linen inventories, Par levels and implement proper procedures for purchasing and budgeting. -Review and revise Engeneering PM program to ensure equipment is being properly maintained. -Review and recommend on equipment replacement and annual Capex forecasts. -Assist with meeting OSHA compliance and employee work related safety.- Complete management services.- Comprehensive operating manuals custom tailored to each laundry covering every aspect of running the facility properly day to day.

Greater New York City Area

- Responsible for daily operational activities for 6-8 Cipriani locations for both short term and long term facets including two property closures- Manage stewarding departments, purchasing, banquet events, housemen operations, engineering and R&M, plan, schedule, and organize work to ensure proper coverage - Ensure compliance with Company SOPs, SLA permits, accident/loss prevention programs, MSDS training, and all health/sanitation standards and regulations set forth by the DOHMH- Review, monitor and report on expenses, financial statements and sales and activities reports to assist in controlling costs while balancing a staffing and supplies level to ensure quality service and maximum productivity- Oversee a team of 200 colleagues, daily operations, production, service delivery, managing the activities of sales and distribution departments and establishing long-term goals for the organization- Determine needs, reduce costs and analyze areas requiring improvement to maximize efficiency and improve profitability- Develop/implement procedures for managing the quality of housekeeping and laundry services. Schedule routine inspections of FOH, BOH and public areas to ensure furnishings, equipment,operational linens, public areas, ballrooms, restaurants, etc. are in adeqaute condition to meet guest satisfaction. Ensure that all colleagues are advised of deficiencies and instructed on corrective action- Establish par levels for equipment and supplies and replenish shortages- Responsible for the in house laundry facility and logistics operation for the company and ensure 6-8,000 pounds of laundry is picked up, sorted, washed, dried, pressed, folded and delivered back to locations daily- Install new equipment at offsite laundry, diagnose equipment issues for full linen manufacturing and oversee production and maintenance for high level open pocket washers- Coordinate all logistics for company between locations, outside catering, overseas acquisitions and openings

Greater New York City Area

- Manage a team of 70 colleagues to ensure responsibility for all phases of the laundry, producing approximately 5.25 million pounds annually and manage valet and wardrobe production along with all phases of outsourcing including dry-cleaning and hotel spa- Recommend and/or initiate salary, disciplinary action and/or staffing/human resources-related actions in accordance with company rules and policies and maintain compliance with Local 6 Hotel Motel Trades Council Collective Bargaining Agreement.- Oversee the quality of product produced, ensuring that all equipment is in good, working order and that the department is operating in accordance to OSHA and state safety regulations.- Process paperwork accurately and in a timely manner, conduct and oversee inventory of linen, compile production information for reporting purposes and perform forecasting and department budget on a monthly and annual basis- Ensure fiscal responsibility through payroll processing, check-book accounting, cost containment, and purchase order procedures. Maximize revenue opportunities by upselling products and services and understanding customer desires.- Plan, facilitate and supervise the delivery of housekeeping and laundry services for the entire facility. Define and monitor task assignments for Laundry, Valet and Wardrobe staff. Establish cleaning schedules and assignments, respond to emergency situations, prioritize work, order supplies, and participate in budget preparation.- Conduct regular department meetings with staff to inform them of pertinent information, such as safety in the workplace, hotel events, retraining, and guest/occupancy.